Branch Sales Manager

About the Role

The Branch Sales Manager supports a branch in attaining sales goals and branch revenue objectives. They are responsible for improving the productivity of the assigned group of sales colleagues for residential products and services and provide mentoring and coaching to field sales professionals to maximize performance within their defined market.

Key Performance Indicators

• Customer NPS
• Revenue growth
• Cost control
• Customer retention
• Colleague retention and engagement

Responsibilities

• Hire, onboard, train, manage, and engage a team of frontline sales colleagues in the designated area.
• Support collaboration between Sales and Operations within the territory to align goals and drive performance.
• Lead weekly meetings with the team to monitor performance and focus on skill development, improving performance, and prioritized topics as needed.
• Provide ongoing technical training on services offered in the assigned territory if needed.
• Facilitate weekly, monthly, and quarterly one-on-one debriefs with the team to build effective communication, understand training and development needs, and provide insight for improving sales activity performance.
• Ensure the team meets or exceeds all activity standards for Field Sales Colleague performance (e.g., number of inspections per week) and other selected KPIs to meet and exceed sales targets.
• Set a strong example for the team in areas of personal character, commitment, organization, selling skills, and work habits.
• Monitor progress against revenue objectives; jointly accountable with Operations for APITDA realization.
• Monitor sales start rates through key relationships with Operational Leadership.
• Serve as a steward of the RentokilTerminix business model to ensure company programs and initiatives are delivered with excellence at the branch level.
• Monitor, coach, and develop the team to provide effective growth and development.
• Plan, organize, and order any job-related items for new hires.
• Work with new hires to evaluate and identify opportunities for improvement in the field and provide constructive feedback.
• Communicate team training needs for continuous improvement to leadership.
• Increase unit sales and dollars by implementing, teaching, and enforcing company sales practices.
• Work in the field with sales colleagues daily and maintain minimum sales activity requirements.
• Monitor and ensure creative and methodically sound sales programs, proper use of sales materials, and inventory of sales materials.
• Set an excellent management example and quality image.

Critical Competencies

• Pest & Termite Acumen (Mastery-Tech/Advanced-Sales)
• Pest & Termite Mgt. Solutions (Advanced)
• Home & Facility Construction Acumen (Foundational)
• Residential Consumer/Customer Segments & Journeys (Advanced-Resi)
• Commercial Customer Verticals, Segments & Journeys (Advanced-Commercial)
• The RTX Way: Sales Process Commercial (Advanced-Commercial)
• The RTX Way: Sales Process Residential (Advanced-Resi)
• EHS/Safety & Compliance (Advanced)
• Systems, Tools & Technology (Advanced)
• Sales Financial, Business Acumen & Budgeting (Advanced)
• Customer Service (Mastery)
• Internal & External Communication (Mastery)
• Selling Skills (Advanced-Tech/Mastery-Sales)
• Attract & Retain Talent (Foundation)
• Train, Coach & Develop (Advanced)
• Lawn & Ornamental Sales process and Understanding (Advanced Market Specific)

Requirements

• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to perform basic business mathematics and analyze sales data.
• Ability to acquire licenses/certificates as required by federal, state, or local agencies.
• At least one (1) year of Rentokil Terminix experience in the designated field with RTX.
• High school diploma or GED (preferred).
• Maintain licenses/certificates as required by federal, state, and/or local regulations.
• Must possess a valid driver’s license from the state of residence.

Physical Demands & Environmental Conditions

• Moving up to 20 lbs. by lifting, carrying, pushing, pulling, or repositioning objects.
• Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.
• Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways.
• Going up and down stairs, ladders, scaffolding, ramps, and poles.
• Operating a motor vehicle safely.
• Ensuring vehicle and other equipment is maintained and kept clean.
• Wearing personal protective equipment, including OSHA-compliant respirators.
• Ability to perform detail-oriented activities at distances close to the eyes or within arm’s reach.
• Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold).
• Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/week) schedule during peak season.

Travel up to 100% of the time within assigned territory(s).