Branch Sales Manager

Advance America has helped millions of hardworking people with personalized financial solutions since 1997. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

About the role

The Branch Sales Manager (BSM) is a performance-based position responsible for the effective operation and continued growth of their branch. The BSM ensures team members are trained in all procedures, policies, products, and programs, with a focus on sales, marketing, and training to increase overall performance, productivity, and profitability. This role promotes employee engagement, teamwork, and job satisfaction through coaching and development.

Responsibilities

• Communicate the Company’s vision and strategies to all team members and establish division goals and objectives.
• Manage financial goals and use analytics to improve the branch’s financial position.
• Review operational standing to identify opportunities for increased profit margin.
• Provide training and guidance in operations, sales leadership, and compliance with company policies and legal standards.
• Ensure compliance with federal, state, and local laws, and collaborate with Operational Quality Specialists to mitigate risks.
• Delegate tasks and responsibilities to appropriate team members.
• Maintain branch appearance standards and maintenance requirements.
• Conduct competitive market analysis and develop strategies to increase market share and active customer accounts.
• Work with leadership to maintain ongoing marketing campaigns for the branch.
• Recognize, train, and develop skills and abilities of branch team members to achieve objectives.
• Lead sales, coaching, and development efforts to drive profitability and growth.
• Build strong relationships with current and prospective customers, monitor customer satisfaction, and manage delinquent accounts.
• Provide training in operations, marketing, customer experience, and company procedures.
• Lead by example in a hands-on and approachable manner.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Two years of prior management experience preferred, with a working knowledge of P&L, sales, collections, and cost-controlling measures.
• Management experience with exemplary results in solving customer and operational issues, and successful P&L management.
• Two years of leadership experience, including sales leadership.
• Ability to coach and develop others.
• Ability to ensure compliance with policies, procedures, and laws governing the industry.
• Strong relationship-building skills at all organizational levels.
• Strong working knowledge of Microsoft Word and Excel.
• Valid driver’s license and access to insured, reliable transportation for travel within the division.
• Must be 18 or older (19 in AL), eligible to work in the USA, and able to pass post-offer screens (criminal background check, MVR, credit check if required, and reference check).
• Bi-lingual Spanish is a plus.

Physical Requirements

• Standing/sitting for long periods of time; walking, bending, squatting, kneeling, pushing/pulling, and reaching.
• Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Driving and access to reliable transportation for tasks such as banking, marketing, and staffing coverage.
• Exposure to outdoor elements and cleaning chemicals (housekeeping duties).
• Typing and ability to travel to complete physical requirements of the role.

Benefits

• Competitive wages.
• Health and life benefits.
• 401(k) Savings Plan with company match.
• Paid parental leave.
• Company-paid holidays.
• Paid Time Off, including volunteer time.
• Tuition reimbursement.
• Business casual environment.
• Rewards and recognition program.
• Employee Assistance Program.

Schedule

• Regular and punctual attendance is required.
• Schedules may be adjusted to accommodate business needs.
• Overtime may be required.

Attire

The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters, or other professional attire with slacks or jeans and appropriate shoes.

Competencies

• Sales and Customer Excellence
• Branch Results and Accountability
• Branch Leadership, Coaching, and Development
• Branch Adaptability and Growth Mindset
• Branch Digital and Future Readiness