Branch Receptionist

About the role

The Receptionist plays a crucial role in ensuring smooth operations by handling incoming calls, greeting clients and visitors, maintaining the agency's professional image, and managing various administrative tasks.

Responsibilities

• Handle incoming calls and visitors, providing assistance and information as required, and connecting callers/visitors with the desired party in a friendly, courteous, and cheerful manner.
• Maintain the in and out log and the Welcome Board.
• Distribute incoming fax messages, record and forward accurate messages, retrieve overnight messages, type correspondence, reports, and other documents as requested, send outgoing faxes as requested, and perform all actions relating to the public, customers, and companies in a manner that avoids potential errors and omissions.
• Participate in seminars and other training for knowledge and skill development.
• Perform other duties as requested.

Qualifications

• Ability to operate a multi-line telephone system.
• A neat and professional appearance and demonstration of effective telephone etiquette.
• A friendly, courteous, organized demeanor, and enjoyment of interfacing with people.
• Good communication skills.
• Good computer skills (MS Office suite).
• Able to be a team player and find win-win solutions for customers, companies, and agencies.
• Prior office experience with a multi-line telephone system.
• A High School diploma or equivalent.
• Adherence to Company policies and procedures.
• Able to fulfill job responsibilities through acceptable attendance.

Additional Responsibilities

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned as needs arise or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.