Branch Receptionist

About the role

The Receptionist answers the telephone, greets clients and visitors, receives and transmits messages, and maintains the agency's professional image with callers and visitors.

Responsibilities

• Handle incoming calls and visitors, provide assistance and information as required, and connect callers/visitors with the desired party in a friendly, courteous, and cheerful manner.
• Maintain the in and out log and the Welcome Board.
• Answer client inquiries or direct the inquiry to the person best able to handle.
• Distribute incoming fax messages.
• Record and forward accurate messages.
• Retrieve overnight messages.
• Type correspondence, reports, and other documents as requested.
• Send outgoing faxes as requested.
• Perform all actions relating to the public, customers, and companies in a manner that will avoid issues involving potential errors and omissions.
• Participate in seminars and other training for knowledge and skill development.
• Perform other duties as requested.

Requirements

• Prior office experience with a multi-line telephone system.
• High School diploma or equivalent.
• Adherence to Company policies and procedures.
• Ability to fulfill job responsibilities through acceptable attendance.

Skills

• Ability to operate a multi-line telephone system.
• Neat and professional appearance and effective telephone etiquette.
• Friendly, courteous, organized, and enjoy interfacing with people.
• Good communication skills.
• Good computer skills (MS Office suite).
• Team player and willing to find win-win solutions for customers, companies, and agencies.