Branch Order Coordinator
About the role
The Gordon Flesch Company is an employer of choice in Wisconsin, Illinois, Indiana, Iowa, and Ohio. We strive to recognize and appreciate our associates' commitment, creativity, and daily contributions to our customers and the community.
Responsibilities
- Determine order type (Equipment: Move/Pickup, Trials, Sale, Lease and Rental, Software, Consulting, or Maintenance Agreement)
- Verify that the Account Executive has submitted all necessary paperwork
- Obtain credit approval based on established guidelines
- Verify the accuracy and pricing of each line item on the sales order
- Process any revisions to sales orders by adding or removing items, changing pricing, revising bill-to and ship-to information
- Demonstrate an extensive knowledge of the Inventory Management procedures and Best Practices
- Demonstrate proficiency in the following task areas within eAutomate and Gateway:
- Sales order processing
- Service call input & dispatch
- Equipment record updating & management
- Customer record creation & management
- DIT Module preparation
- Prepare sales orders to be shipped
- Daily updating of sales orders to ensure the accuracy of the Sales Order Log
- Coordinate transfers of equipment from warehouse to the appropriate office
- Process all types of paperwork related to the position (i.e. equipment returns) both accurately and legibly including electronic document handling systems such as Laserfiche
- Closely monitor the status of on-order items and work with Purchasing to source equipment from alternate locations as needed
- Work closely with Account Executives and various other departments as required
- Provide timely and effective solutions to procedural problems
- Demonstrate proficiency to recognize departmental workloads and assist other personnel to achieve productivity requirements
- Aid the service department as needed for loaner equipment and parts procurement
- Work closely with Delivery Installation and Training Coordinator
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong attention to detail
- Excellent organizational skills
- Ability to problem solve and handle multiple tasks both effectively and efficiently
- Ability to provide an excellent customer experience even when under pressure
- Proficient with Microsoft Office applications, including Word, Excel, and Outlook
- Ability to learn and use proprietary company software
- Available to work overtime with little or no advance notice
- Ability to push or lift equipment weighing 50+ lbs. on wheels
Qualifications
- Proficiency in eAutomate and Gateway
- Knowledge of Inventory Management procedures and Best Practices
- Microsoft Office proficiency
- Proprietary company software proficiency
Skills
- Verbal and written communication skills
- Attention to detail
- Organizational skills
- Problem-solving ability
- Customer service skills
- Microsoft Office proficiency
- Proprietary software proficiency
Benefits
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many other benefits. For full details of our Benefits Program, please visit: www.gflesch.com/careers.
Pay
Salary for this position is based on level of experience.
Schedule
Available to work overtime with little or no advance notice.
Benefits
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many other benefits. For full details of our Benefits Program, please visit: www.gflesch.com/careers.
The Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.