Branch Operations Support Specialist

Clean Harbors is seeking a Branch Operations Support Specialist to provide advanced support for BPS Sales & Operations teams across the country. The role involves managing key/regional account set‑up & reporting, researching and resolving account discrepancies, troubleshooting order issues, delivering system training sessions, and assisting Account Managers, Directors and VPs with advanced special projects.

Clean Harbors’ mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials, serving the United States, Canada, Mexico, and Puerto Rico.

Responsibilities

• Prioritize Health and Safety by following all safe work practices and policies.
• Manage support for best business practices and processes for US/Canada locations.
• Manage key, regional and government account set‑up and maintenance, including monthly reporting requirements.
• Research and resolve technical account discrepancies such as cash application errors, credit applications, pricing errors, etc.
• Stay current with Company procedures and policies and help implement them, assessing impact on the field.
• Routine review and handling of the BPS Support email inbox and collaborate with GCC‑BPS Support as needed.
• Develop working relationships within the organization.
• Play a key role in process review and SOP development for optimal sales performance.
• Provide supplemental training as required.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in a similar role.
• Strong verbal and written communication skills, including active listening.
• Ability to track and handle multiple projects and tasks.
• Creative problem‑solver.
• Dependable and punctual.

Benefits

• Competitive wages.
• Comprehensive health benefits coverage after 30 days of full‑time employment.
• Group 401(k) with company matching component.
• Employee Stock Purchase Plan.
• Generous paid time off, company‑paid training, and tuition reimbursement.
• Positive and safe work environments.
• Opportunities for growth and development at all career stages.
• Health and Safety is the #1 priority, emphasized through the 3‑6‑5 safety culture.