Branch Operations Supervisor

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

About the role

We’re looking for a customer-focused banking professional ready to take the next step in their career and make an impact within the branch. As a Branch Operations Supervisor, you’ll be a key partner to the Branch Manager, helping lead day-to-day branch operations and supporting the teller team. You’ll serve as a go-to resource for the team and step in as the branch lead when the Branch Manager is unavailable. This is a great opportunity for someone who enjoys delivering exceptional, white-glove service, takes ownership, brings positive energy to their team, and is excited to grow as a leader.

Responsibilities

• Help lead daily branch and teller operations, ensuring accuracy, efficiency, and a strong customer experience.
• Provide coaching, direction, training, and support to tellers and serve as a trusted resource for the team.
• Step in to oversee branch operations when the Branch Manager is unavailable.
• Deliver high-touch, white-glove customer service while navigating transactions and manual processes with accuracy and urgency.
• Process customer transactions and account maintenance, including new account opening.
• Manage teller balancing, cash ordering, vault operations, deposits, withdrawals, transfers, and other daily banking activities.
• Research and resolve transaction discrepancies and provide teller approvals and operational guidance.
• Support teller scheduling, onboarding, and training.
• Help create a positive, collaborative environment by taking initiative, supporting teammates, and approaching challenges with a solutions-oriented mindset.
• Identify customer needs and connect them with appropriate Bank products and services.
• Ensure branch activities follow Bank policies, procedures, and regulatory requirements.

Requirements

• 2+ years of banking or financial services experience preferred.
• 1+ year of leadership or team-lead experience is preferred; we’re also open to someone ready for their next step who has demonstrated leadership through coaching, training, taking ownership, or serving as a go-to resource for their team.
• Punjabi bilingual proficiency is highly preferred and would be especially valuable in supporting our customers.
• Spanish bilingual proficiency is also preferred and considered a plus.
• A genuine passion for delivering exceptional, white-glove customer service.
• A positive, proactive, and solutions-oriented mindset with the ability to bring positive energy to the team.
• Ability to take ownership, prioritize effectively, and act with urgency while maintaining accuracy.
• Strong communication, organizational, and problem-solving skills.
• Ability to coach, support, and encourage others while promoting accountability and teamwork.
• Strong attention to detail and ability to remain composed in a fast-paced branch environment.
• Flexibility to work Monday through Saturday and support other Bank locations as needed.

Pay

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

Benefits

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page.