Branch Operations Supervisor

About the role

Join a growing, successful company in an exciting and challenging field. This position is located in Rochester, MN. As a 100% employee-owned company, Border States empowers you to make decisions, find solutions, and receive rewards for your hard work.

Responsibilities

Essential Functions

• Serves as a point of contact for all SAP training, system upgrade coordination, and branch change management.
• Acts as the location’s Training Coordinator for SAP, PC, products, and policy/procedure training.
• Develops and/or reviews proposals for purchasing equipment.
• Coordinates computer, telephone, and equipment changes, upgrades, or problems with corporate staff.
• Supervises all inventory modifications using reason codes in SAP.
• Provides leadership during the annual inventory process and with the Inventory committee.
• Delivers responsive, quality customer service and participates in decision-making based on customer needs, pricing, products, competition, and problem resolution.
• Works closely with sales and marketing staff to support customer-directed product, sales, and marketing programs.
• Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and related functions.
• May oversee inventory cycle counting, inventory performance, bin management, return management, and root cause analysis of inventory discrepancies.

Non-essential Functions

• Assists with scheduling and coordination of product meetings, customer trade shows, and other branch events.
• Approves all inventory returns.
• Responsible for payment of branch bills and donation payments within approved limits.
• Coordinates with Customer Financial Services to resolve customer-billing problems.
• Completes branch reporting as needed.
• May facilitate new employee orientation and onboarding activities.
• Reviews and approves credit invoices.
• May handle facility maintenance.
• Performs other duties as assigned by supervisor or designate.

Requirements

• Minimum 2-year business/trade degree preferred or equivalent work experience.
• Prior supervisory experience with a minimum of 2 years in customer service or sales preferred.
• Strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 3 years of prior electrical distribution experience preferred.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Skills

• Excellent customer service skills, including being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication skills.
• Strong planning and organizational abilities.

Physical Requirements

Lifting

• Lift from Waist:
  • < 10 lbs.: Not at all
  • 10 to 25 lbs.: Not at all
  • 26 to 50 lbs.: Not at all
  • 51 to 75 lbs.: Not at all
  • 75 to 100 lbs.: Not at all
  • 100+ lbs.: Not at all
• Lift from Floor:
  • < 10 lbs.: Frequently
  • 10 to 25 lbs.: Frequently
  • 26 to 50 lbs.: Frequently
  • 51 to 75 lbs.: Not at all
  • 75 to 100 lbs.: Not at all
  • 100+ lbs.: Not at all
• Carried for Distance:
  • < 10 lbs.: Not at all
  • 10 to 25 lbs.: Not at all
  • 26 to 50 lbs.: Not at all
  • 51 to 75 lbs.: Not at all
  • 75 to 100 lbs.: Not at all
  • 100+ lbs.: Not at all

Physical Activity

• Sitting: Continuously
• Standing: Frequently
• Walking: Frequently
• Bending/stooping: Frequently
• Crawling: Occasionally
• Climbing/Walking Stairs: Frequently
• Reaching: Frequently
• Crouching/squatting: Occasionally
• Kneeling: Occasionally
• Balancing: Occasionally
• Repetitive motion: Continuously
• Pivoting: Frequently
• Pushing/Pulling: Frequently
• Grasping: Continuously
• Fingering: Continuously
• Talking: Continuously
• Driving: Occasionally
• Desk work: Frequently
• Use of a computer: Frequently
• Use of a telephone: Frequently
• Hearing: Continuously
• Exposure to adverse weather & temperature conditions: Frequently
• Travel: Occasionally

Pay

Pay range for this position is $66,524/yr. - $97,000/yr., depending on experience.

Benefits

• Health, Dental, and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity Insurance
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave Time
• Bonuses based on branch and company goals