Branch Operations Supervisor

About the role

This position will be located in: Heber City, UT

Responsibilities

• Serves as a point of contact for all SAP training, system upgrade coordination, and branch change management, as appropriate.
• Serves as the location’s Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues, as appropriate.
• Develops and/or reviews proposals for purchasing equipment.
• Covers computer, telephone, equipment changes, upgrades, or problems with appropriate corporate staff.
• Supervises all inventory modifications using the reason codes in SAP.
• Provides leadership during the location’s annual inventory process and with the Inventory committee.
• Consistently provides responsive, quality customer service to our customers.
• Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition, and problem resolution.
• Works closely with Border States sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base.
• Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• May oversee inventory cycle counting, inventory performance, bin management, return management, and root cause analysis of inventory discrepancies.
• Assists with scheduling and coordination of product meetings and customer trade shows and other branch events and meetings.
• Approves all inventory returns.
• Responsible for the payment of all bills and donation payments for the branch within approved limits.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Completed branch reporting, as needed.
• May facilitate new employee orientation and onboarding activities
• Reviews and approves credit invoices.
• May handle facility maintenance.

Qualifications

• Minimum 2-year business/trade degree preferred or the equivalent in work experience.
• Prior supervisory experience with a minimum of 2 years’ prior customer service or sales experience preferred.
• Strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 3 years of prior electrical distribution experience preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Skills and Abilities

• Excellent customer service skills including being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written and verbal communication, reading skills.
• Ability to effectively plan and organize.

Physical Requirements

• Lift from Waist:
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Frequently
• Travel (travel needed to perform job duties) - Occasionally

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!

Bonus

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.