Branch Operations Specialist
Xylem · Tualatin, OR · 4 wk ago
FinanceFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to extract content from posting.
We must not repeat job title as heading. No Job ID. Remove boilerplate, EEO, etc.
We need to preserve all substantive info.
Let's parse posting:
First paragraph: "Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions."
That's about the company, could be "About the role"? Actually "About the role" heading is for description of role. But we have a "Job Description Summary" then "The role: ..." So we can put that under
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to extract content from posting.
We must not repeat job title as heading. No Job ID. Remove boilerplate, EEO, etc.
We need to preserve all substantive info.
Let's parse posting:
First paragraph: "Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions."
That's about the company, could be "About the role"? Actually "About the role" heading is for description of role. But we have a "Job Description Summary" then "The role: ..." So we can put that under About the role
maybe.
Then "Job Description Summary The role: The Branch Operations Coordinator will perform various functions that support shop work and the transport of electric submersible pumps around the region. The primary focus of this role is to provide administrative support to the branch by processing work orders using current service management tools (Service Max) and ERP (STEEB). The secondary focus of this role is to support shipments to and from the branch by pressure washing, triaging and palletizing pumps. Additionally, this role is required to assist with the loading and unloading of trucks. The Branch Operations Coordinator must take initiative to ensure that all work orders are processed in a timely manner and that pumps are shipped within required timelines."
That's role description.
Then "CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily." Then a long list of responsibilities (each sentence). We'll need to put those under Responsibilities
as a - list.
Then "Qualifications" heading appears: "Qualifications High school diploma or equivalent plus 2 years of applicable work experience Ability to handle non-routine, complex tasks Computer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint). Demonstrated ability to troubleshoot logical processes Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks Able to collaborate with other disciplines Ability to understand concepts in execution and strong organizational skills Understanding of general business concepts Excellent communication skills for interacting with all levels of the organization and external customers. Fluency in relevant ERP systems Basic understanding of typical IT business tools Ability to work independently and as part of a team. Ability to Obtain forklift certification"
That's qualifications.
Then after that: "Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation"
We need to remove EEO boilerplate etc. The part about "Proud to be an Equal Employment Opportunity..." is boilerplate, should be removed. Also "Please note that the information..." maybe generic but still part of description? It's a disclaimer; might be considered boilerplate. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove the EEO line and the note about general nature? That's a legal disclaimer; maybe remove. Also the hashtags at end are likely not needed; they are like social media tags, could be considered boilerplate? Probably remove.
We also have content about Volunteer Program, ERG, inclusion etc. That's substantive about benefits/culture. Could be under Benefits or maybe a separate section like "About the company". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put culture/benefits under Benefits. The posting mentions paid Volunteer Program, Xylem Watermark, Employee Resource Groups (ERG), inclusion and belonging, prioritize employees' well-being. That's benefits.
Also there is mention of "smart metering, network technologies, advanced analytics" etc. That's about company, maybe under About the role? Actually About the role should describe the role, not company. But we could put company overview under About the role? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So About the role likely expects description of the role. We already have role description earlier. Could combine company overview into About the role? Might be okay but better to keep role description there and maybe add a brief company overview as part of About the role? The instruction says "Prefer a few substantive sections over many thin ones." So we could have About the role (including role summary and maybe company context), Responsibilities, Qualifications, Benefits. Skills maybe not needed if qualifications cover skills. Requirements maybe same as qualifications? The posting has "Qualifications" section; we could treat that as Qualifications. Requirements maybe not separate. Skills maybe not separate. Pay and Schedule not mentioned, so omit.
Thus we will output:
About the role
... role description ...
Responsibilities
- ...
...
Qualifications
- ...
...
Benefits
... volunteer program, ERG, inclusion, well-being ...
We need to ensure we preserve all substantive info from responsibilities list. Let's extract each responsibility sentence from the block after "CORE RESPONSIBILITIES:".
List:
- Manage inbound phone calls, online inquires and customer walk-ins
- Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment
- Strong collaboration with customers and branch staff
- Process customer requests and order placement over the phone, in person or via e-mail
- Ability to document tasks in process flows
- Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
- Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
- May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
- Reviews autorenewals of contracts and supports contract additions identified by branch staff
- Schedule product pick-up and prepare paperwork for customer sign off
- Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
- Supports branch staff in compiling metrics
- Assists service staff ensuring customer requests are completed in a timely manner
- Ensure correct time entries and appropriate billing is maintained for projects and service engagements
- Obtain and update forms of payment to process for service orders from customers
- Ensures all service operations and part numbers are added to service orders
- Ensures on site tech safety credentials or current training in place
- Create and maintain safe working environment and culture within the organization
- Take care of internal and external customer needs and expectations
- Demonstrates high impact culture through innovation, accountability and empowerment
- Must be able to function in a team environment; usually works with direct supervision but can work independently
- Task execution for area of responsibility up to levels defined in Xylem’s DOA policy
- Responsible for pressure washing, triaging and preparing electric submersible pumps for shipment to HUB
- Required to operate power forklift to load and unload shipments
- Coordinate shipping of pumps to regional HUB and from branch to customers
We need to keep each as - . Some sentences start with "Ability to ..." etc. Keep as is.
Now Qualifications list: extract each bullet.
From qualifications paragraph:
- High school diploma or equivalent plus 2 years of applicable work experience
- Ability to handle non-routine, complex tasks
- Computer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint).
- Demonstrated ability to troubleshoot logical processes
- Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks
- Able to collaborate with other disciplines
- Ability to understand concepts in execution and strong organizational skills
- Understanding of general business concepts
- Excellent communication skills for interacting with all levels of the organization and external customers.
- Fluency in relevant ERP systems
- Basic understanding of typical IT business tools
- Ability to work independently and as part of a team.
- Ability to Obtain forklift certification
Note: some have periods inside; we keep as is.
Now Benefits: from later paragraph:
- At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
- We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
Also earlier: "Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world."
That's more about company mission; could be included in About the role or Benefits? It's about company impact, maybe not benefits. Could be part of About the role as context. But we already have role description; we could add a sentence about company mission in About the role. However the instruction: "Prefer a few substantive sections over many thin ones." So we could combine company overview into About the role section.
Thus About the role will include:
- Company overview: Xylem is a Fortune 500 global water solutions company ... (the first paragraph)
- Role description: The Branch Operations Coordinator will perform various functions...
We need to ensure we don't repeat job title as heading. That's fine.
Now we need to output only HTML fragment, no markdown.
Let's craft:
About the role
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Branch Operations Coordinator will perform various
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So About the role likely expects description of the role. We already have role description earlier. Could combine company overview into About the role? Might be okay but better to keep role description there and maybe add a brief company overview as part of About the role? The instruction says "Prefer a few substantive sections over many thin ones." So we could have About the role (including role summary and maybe company context), Responsibilities, Qualifications, Benefits. Skills maybe not needed if qualifications cover skills. Requirements maybe same as qualifications? The posting has "Qualifications" section; we could treat that as Qualifications. Requirements maybe not separate. Skills maybe not separate. Pay and Schedule not mentioned, so omit.
Thus we will output:
About the role
... role description ...
Responsibilities
- ... ...
Qualifications
- ... ...
Benefits
... volunteer program, ERG, inclusion, well-being ...
We need to ensure we preserve all substantive info from responsibilities list. Let's extract each responsibility sentence from the block after "CORE RESPONSIBILITIES:". List: - Manage inbound phone calls, online inquires and customer walk-ins - Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment - Strong collaboration with customers and branch staff - Process customer requests and order placement over the phone, in person or via e-mail - Ability to document tasks in process flows - Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary - Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms - May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order - Reviews autorenewals of contracts and supports contract additions identified by branch staff - Schedule product pick-up and prepare paperwork for customer sign off - Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair - Supports branch staff in compiling metrics - Assists service staff ensuring customer requests are completed in a timely manner - Ensure correct time entries and appropriate billing is maintained for projects and service engagements - Obtain and update forms of payment to process for service orders from customers - Ensures all service operations and part numbers are added to service orders - Ensures on site tech safety credentials or current training in place - Create and maintain safe working environment and culture within the organization - Take care of internal and external customer needs and expectations - Demonstrates high impact culture through innovation, accountability and empowerment - Must be able to function in a team environment; usually works with direct supervision but can work independently - Task execution for area of responsibility up to levels defined in Xylem’s DOA policy - Responsible for pressure washing, triaging and preparing electric submersible pumps for shipment to HUB - Required to operate power forklift to load and unload shipments - Coordinate shipping of pumps to regional HUB and from branch to customers We need to keep each asAbout the role
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Branch Operations Coordinator will perform various