Branch Operations Specialist

About the role

Shore United Bank is seeking a full-time Branch Operations Specialist to join their team. The ideal candidate will provide support in the Operations areas of the Bank, coordinate work within the department, and with other departments; report pertinent information to the immediate supervisor and respond to inquiries or requests for information.

Responsibilities

• Participates in the development and introduction of new products and services.
• Provides support to the branches in resolving customer questions and problems as needed.
• Coincides Bank programs such as Gift Cards, Check Ordering, Medallion Stamps, and Branch Cash orders through Federal Reserve.
• Supports in organizing files and projects.
• Performs other duties as assigned.
• Promotes an environment and culture to support and improve sales and referral activities to meet overall Affiliate defined goals that correspond with the Shore Bancshares' goals.
• Identifies and responds to opportunities to communicate affiliates products and services to promote the image of the affiliate and the promote Shore Bancshares' community of companies' products and services to potential customers and referring those customers to the proper personnel.
• Coincides specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
• Absides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
• Responds to inquiries relating to his/her particular area, requests from customers or other bank personnel, etc., within given time frames and within established policy.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.

Requirements

• High school diploma/GED equivalent.
• Minimum of 1 year experience in banking or financial services experience, preferably in branch operations, new accounts, or deposit operations.
• Ability to manage multiple priorities daily.
• Ability to work in a fast-paced environment.
• Proficient computer skills; specifically, Microsoft Office Suite and Outlook.
• Strong communication skills.
• Prior experience in a customer service role.

Qualifications

• None specified.

Skills

• Compliance awareness.
• Customer service.
• Organizational skills.
• Problem-solving.
• Teamwork.

Benefits

Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work. Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!

Pay

The pay range for this position is $23.00 to $26.50 hourly. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Schedule

Full-time. Non-exempt. Days of Work: Monday-Friday 8a-4:30p.