Branch Operations Manager - Washington, D.C.

About the role

Under the direction of the branch manager, you will manage the overall operational efficiency of the branch office. You will direct day-to-day operational functions, ensuring compliance with firm and regulatory policies and procedures. Using extensive knowledge and skills obtained through education and experience, you will identify, research, analyze, and resolve complex issues.

Responsibilities

• Perform back-up for all operational functions as required by workloads and absences.
• Work directly with home office personnel to coordinate branch-home office workflow.
• Complete self-audit of branch procedures.
• Assist Branch Manager with confidential matters, compliance visits, and replies.
• Assist Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversee ordering of supplies, purchase orders, and postage usage.
• Maintain accounting of branch petty cash.
• Review branch invoices and operating statements.
• Research and resolve complex problems relating to client accounts and inquiries.
• Assist Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance, and cleaning/security issues.
• Recruit, select, orient, train, and supervise branch operations associates.
• Conduct ongoing performance management, scheduled performance appraisals, and salary reviews of operations associates in conjunction with the Branch Manager.
• Maintain branch associate files.
• Review daily work of operations associates.
• Evaluate workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensure daily staffing levels and cross-training are adequate.
• Coordinate registrations, continuing education, licensing, etc., of branch personnel.
• Perform other duties and responsibilities as assigned.
• May perform some Branch Manager duties.

Requirements

• Knowledge of company policies and procedures and industry rules and regulations.
• Understanding of investment concepts, practices, and procedures used in the securities industry.
• Familiarity with financial markets and products.
• Knowledge of human resource management principles and practices.
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Ability to handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a "Service 1st" attitude.
• Professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
• Strong analytical skills to research account information and resolve problems.
• Ability to establish and communicate clear directions and priorities.
• Strong interpersonal, verbal, and written communication skills to deal with clients, financial advisors, support staff, and home office personnel.
• Ability to establish and maintain a respected position of leadership to influence, motivate, and persuade others to achieve desired outcomes.
• Effective organization, management, and tracking of multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Ability to work independently under minimal supervision.

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university in Accounting, Business Administration, Finance, or a related field, and three (3) years of experience in the financial services industry, preferably including related operational management and supervisory experience.
• OR an equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

• SIE (Securities Industry Essentials Exam) required, provided that an exemption or grandfathering cannot be applied.
• Series 7, 9, and 10 required.
• Series 63, 65, and/or 66 as required by state.
• Ability to obtain additional securities and advisory state registrations if required by state.

Pay

The salary range for this position is $100,000.00 to $125,000.00 base salary.

Benefits

This position is eligible for a benefits package that may include:

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings.
• Paid time off (including vacation, holidays, and sick leave).
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status.

Schedule

Travel is less than 25%. This is a resident position.