Branch Operations Manager III

At WillScot, our team of nearly 5,000+ people makes our company a Great Place to Work®. We believe our people give us a competitive advantage in the industry. Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and future, while giving back to the communities we serve.

About the role

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. This role has accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing inventory. Success will be accomplished through value-driven execution that fully complies with WillScot policies and all relevant laws and regulations. The BOM maintains excellent service standards, responds efficiently to customer inquiries, and strives for high customer satisfaction.

Responsibilities

Operations

• Provides direct and indirect managerial oversight to branch operational employees, including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinators.
• Manages tasks, daily assignments, and duties for temporary workers and contractors as appropriate.
• Employs timely and clear communication to all branch employees.
• Utilizes all internal systems to provide safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Manages costs through oversight of ongoing maintenance, inventory, and servicing of the fleet via efficient use of company resources (time, people, money, etc.).
• Utilizes forward-looking planning tools and budgets; actively manages costs, including all activities necessary to manage/operate a branch.
• Ensures timely and accurate work order, off-rent/damage bill, inventory, and purchasing compliance.
• Ensures accurate and readily available parts, VAPS, and other resources necessary to conduct efficient operations.
• Collaborates with HR and leadership to effectively manage and develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals.
• Assesses talent, implements employee development plans, and creates and maintains a learning environment.
• Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
• Efficiently manages and utilizes all aspects of logistics, including safety, resources, DOT, and route efficiency.

Production

• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate.
• Relocates idle fleet and conducts work order assessments as required.
• Conducts fleet physical inventory counts at established frequencies.
• Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies; develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
• Issues and tracks vendor purchase orders.
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements.
• Conducts parts and VAPS inventory counts.
• Focuses on driving first-time quality and reducing service calls; communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
• Other duties as assigned.

Customer Service

• Utilizes Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Ensures on-time deliveries, returns, relocations, and service.
• Drives high levels of product quality (First Time Quality).
• Achieves commercial readiness through operations excellence.

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• 5 years of experience managing one or more direct reports in a service shop/manufacturing/building construction environment, or 2 years of experience with WillScot.
• Experience managing a unit or departmental budget, or 2 years of experience with WillScot.
• MS Office/Excel/Word/Outlook experience.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree.
• Experience working with customers.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in areas including fleet management, logistics, inventory, dispatching, building codes/permitting.

Personal Characteristics

• Lead by example through living our values:
• Dedicated to Health & Safety.
• Committed to Inclusion & Diversity.
• Driven to Excellence.
• Trustworthy & Reliable.
• Devoted to Our Customers.
• Community Focused.

Benefits

All regular WillScot positions offer a generous benefits package to help employees and their families Be Well, including:

• Medical, dental, and vision insurance.
• Disability and life insurance.
• Paid time off (including company holidays).
• Tuition reimbursement.
• Retirement savings plan with company match.
• Variable pay opportunities, including commission, bonus, and performance rewards.