Branch Operations Manager III

About the role

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The role involves providing direct and indirect managerial oversight to branch operational employees, managing tasks and daily duties for temporary workers and contractors, and maintaining excellent service standards.

Responsibilities

• Provides direct and indirect managerial oversight to branch operational employees, including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinator.
• Manages tasks, daily assignments, and other daily duties for temporary workers and contractors as appropriate.
• Employs timely and clear communication to all branch employees.
• Utilizes all internal systems to provide safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Manages costs through the oversight of ongoing maintenance, inventory, and servicing of the fleet using efficient use of company resources.
• Utilizes forward-looking planning tools and budgets; actively manages costs, ensuring timely and accurate work orders, off rent/damage bills, inventory, and purchasing compliance.
• Ensures accurate and readily available parts, VAPS, and other resources necessary to conduct efficient operations.
• Collaborates with HR and leadership to effectively manage and develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals.
• Affirms talent, implements employee development plans, and creates and maintains a learning environment.
• Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.
• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate.
• Relocates idle fleet and conducts work order assessment as required.
• Conducts fleet physical inventory counts at established frequencies.
• Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, developing a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
• Issue and track vendor purchase orders, orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements.
• Conducts parts and VAPS inventory counts.
• Focuses on driving first-time quality and reducing service calls, communicating with shop personnel to conduct root cause analysis and creating permanent corrective actions.
• Other duties as assigned.

Requirements

• Educational background: High school diploma, GED, or 3 years of applicable experience, or 2 years of experience with WillScot.
• Experience: 5 years of experience managing one or more direct reports in a service shop/manufacturing/building construction environment, or 2 years of experience with WillScot.
• Experience with WillScot: Experience managing a unit or departmental budget, MS Office/Excel/Word/Outlook experience, ability to follow direction and meet deadlines in a fast-paced environment, experience applying creativity to problem-solving, build sustainable relationships and trust with vendors through open, proactive communication, ability to effectively manage multiple, changing priorities in a fast-paced environment.
• Preferred qualifications: Bachelors degree, experience working with customers, experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets, experience in areas including fleet management, logistics, inventory, dispatching, building codes/permitting.

Qualifications

• Lives our values: Dedicated to Health & Safety, Committed to Inclusion & Diversity, Driven to Excellence, Trustworthy & Reliable, Devoted to Our Customers, Community Focused.