Branch Operations Manager III

At WillScot, our team of nearly 5,000+ people makes our company a Great Place to Work®. We believe our people give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.

As North America’s leading provider of complete temporary space solutions, we serve customers across 260+ locations in the United States, Canada, and Mexico, delivering innovative flexible workspace and portable storage solutions tailored to their timeline and project.

About the Role

The Branch Operations Manager (BOM) ensures the success of the branch operation, driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing inventory. Success is achieved through value-driven execution that fully complies with WillScot policies and all relevant laws and regulations. The BOM maintains excellent service standards, responds efficiently to customer inquiries, and strives for high customer satisfaction.

Responsibilities

Operations

• Provides direct and indirect managerial oversight to branch operational employees, including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinators.
• Manages tasks, daily assignments, and duties for temporary workers and contractors as appropriate.
• Employs timely and clear communication to all branch employees.
• Utilizes internal systems to ensure safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Manages costs through oversight of ongoing maintenance, inventory, and servicing of the fleet, ensuring efficient use of company resources (time, people, money, etc.).
• Utilizes forward-looking planning tools and budgets; actively manages costs, including all activities necessary to operate a branch.
• Ensures timely and accurate work order, off-rent/damage bill, inventory, and purchasing compliance.
• Ensures accurate and readily available parts, VAPS, and other resources necessary for efficient operations.
• Collaborates with HR and leadership to effectively manage and develop the branch workforce, ensuring recruiting and training strategies align with company goals.
• Assesses talent, implements employee development plans, and creates a learning environment.
• Proactively seeks top talent externally to maintain a robust pool of qualified candidates.
• Efficiently manages logistics, including safety, resources, DOT compliance, and route efficiency.

Production

• Ensures all off-rents are conducted within determined timelines; units returned are thoroughly inspected for work order accuracy and damage billing.
• Relocates idle fleet and conducts work order assessments as required.
• Conducts fleet physical inventory counts at established frequencies.
• Demonstrates an understanding of the Work Order system and develops strategies to minimize inaccuracies.
• Issues and tracks vendor purchase orders.
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements.
• Conducts parts and VAPS inventory counts.
• Focuses on driving first-time quality and reducing service calls; conducts root cause analysis and implements corrective actions.
• Performs other duties as assigned.

Customer Service

• Utilizes Net Promoter Score (NPS) feedback to identify process improvement opportunities.
• Ensures on-time deliveries, returns, relocations, and service.
• Drives high levels of product quality (First Time Quality).
• Ensures commercial readiness through operations excellence.

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• 5 years of experience managing one or more direct reports in a service shop, manufacturing, or building construction environment OR 2 years of experience with WillScot.
• Experience managing a unit or departmental budget OR 2 years of experience with WillScot.
• Proficiency in MS Office/Excel/Word/Outlook.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree.
• Experience working with customers.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, or building codes/permitting.

Personal Characteristics

• Lead by example through living our values: Dedicated to Health & Safety, Committed to Inclusion & Diversity, Driven to Excellence, Trustworthy & Reliable, Devoted to Our Customers, Community Focused.

Benefits

All regular WillScot positions offer a generous benefits package to help employees and their families Be Well, including:

• Medical, dental, and vision insurance.
• Disability and life insurance.
• Paid time off (including company holidays).
• Tuition reimbursement.
• Retirement savings plan with company match.
• Variable pay opportunities, including commission, bonus, or performance rewards for many positions.