Branch Operations Manager - Garrisonville-Salisbury

About the Role

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. In this role, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in this role must meet Loan Originator (LO) requirements under Regulation Z.

Responsibilities

• Lead and supervise risk and operations of teller functions to ensure exceptional customer service and colleague experience.
• Provide feedback and present ideas for improving customer service, colleague experience, and related performance management processes.
• Perform operational and customer support tasks.
• Provide excellent customer service, engage customers in conversations, and build relationships.
• Manage the schedule and daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line, under the direction of regional banking management.
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Interact directly with customers.
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.
• Assess and refer customers interested in dwelling secured products to a SAFE team member.

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 1+ years of leadership experience.

Qualifications

• Leadership skills including the ability to build, develop, and motivate a diverse work team.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
• Customer service, operations, or financial services management experience within a high volume, fast-paced, and constantly changing environment.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Knowledge and understanding of laws and regulations pertaining to the banking industry.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting.
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Cash handling experience.

Job Expectations

• Ability to work a schedule that may include most Saturdays.
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards.
• This position is not eligible for Visa sponsorship.

Posting Location: 131 Garrisonville Road, Stafford, Virginia 22554.

Pay

$29.00 - $40.50 per hour. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement