Branch Operations Manager-Chattanooga, TN

Responsibilities

• Performs back‑up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch‑home office workflow.
• Completes self‑audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinates rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross‑training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned.
• May perform some Branch Manager duties.

Requirements

• Bachelor’s degree (required).
• Three years of experience in the financial services industry, preferably including operational management and supervisory experience, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
• General experience: 3–6 years; Manager experience: 13 months–3 years.
• Licenses: SIE (unless exempt), Series 7, 9 & 10, Series 63, 65 and/or 66 as required by state; ability to obtain additional securities and advisory state registrations if required.
• Certifications: s10 – General Securities Sales Supervisor (FINRA General Module); S65 – Uniform Investment Adviser Law (FINRA); s66 – Uniform Combined State Law (FINRA); s7 – General Securities Representative (FINRA); s9 – General Securities Sales Supervisor (FINRA Options Module).
• Travel up to 50%.
• Workstyle: Resident.

Compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Critical illness insurance and accident insurance.
• Disability benefits.
• Retirement savings plans.
• Paid time off, including vacation, holidays, and sick leave.
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status. For more details, visit myrjbenefits.com.

Raymond James values a people‑first culture that honors, respects, and celebrates the uniqueness, experiences, and backgrounds of all associates. Our guiding behaviors—Develop, Collaborate, Decide, Deliver, Improve—support a client‑first, integrity‑driven, independent, and long‑term perspective.