Branch Operations Manager

About the role

Worldpac, a leading name in automotive parts distribution, is seeking a Branch Operations Manager to oversee the overall direction, coordination, and evaluation of the branch, including the management of assets. This role involves leading a team, ensuring operational efficiency, and maintaining a customer service-oriented philosophy.

Responsibilities

• Interview, hire, and train new team members; conduct performance appraisals, team member counseling, and disciplinary actions.
• Address complaints and resolve problems when possible.
• Communicate regularly with the Regional Operations Manager and Human Resources as needed.
• Instill and maintain a customer service-oriented philosophy in all conduct.
• Prepare and submit the annual operational budget for approval and develop plans for efficient resource use.
• Participate in planning personnel safety, ensure safety procedures are followed, and make recommendations regarding safety issues.
• Coordinate with customers and the Branch management team to evaluate, promote, and provide improved and expanded services.
• Use a vehicle to deliver orders or pick up returned merchandise safely and courteously.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent; Associate’s degree preferred.
• At least 4 years of prior leadership experience in a warehouse-related field.
• At least 1 year of cash handling experience.
• Fluent in reading, writing, and speaking English.
• Eligible to work in the country of application.
• Available to open and close the warehouse, Monday through Friday, and Saturdays as needed.
• Must meet all applicable state/province-specific driver’s license requirements prior to driving a company vehicle for delivery duties.
• Ability to perform basic clerical and physical tasks.

Skills

• Strong leadership and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to read and write comprehensive detailed instructions, correspondence, and memos.
• Proficient in basic math skills.
• Detail-oriented with strong prioritization skills.
• Supervisory and time management skills.
• Ability to solve practical problems and deal with concrete variables.
• Comfortable with all aspects of Microsoft Office (Outlook, PowerPoint, Word, Excel).
• Understands staffing requirements and multiple department functions.
• Excellent multitasking ability.
• Willingness to evolve and develop personal skills to meet changing environments.
• Demonstrated self-starter and motivated individual.
• Ability to challenge upwards with respectful pushback.
• Willingness to learn new skills and gain knowledge about all aspects of Branch operations.
• Understanding of P&L.
• Willing to obtain powered equipment certification.

Nice-to-Have Skills

• Bilingual reading/writing/verbal communication skills.

Physical/Work Environment Expectations

• Regularly required to stand, walk, use hands and fingers, reach with arms, talk, and listen.
• Frequently required to stoop, kneel, crouch, and occasionally required to sit, climb, or balance.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities include close vision, distance vision, and ability to adjust focus.
• Regularly exposed to moving mechanical parts and occasionally exposed to high places, fumes, airborne particles, and toxic or caustic chemicals.
• Noise level in the work environment is generally high (loud).

Benefits

• Comprehensive health insurance plans, dental, and vision.
• Wellness incentives.
• 401(k) with employer match after 1 year of service.
• Paid time off (varies by role type).
• Paid holidays.
• Annual performance reviews and merit increases (as eligible).

Pay

Worldpac expects to pay a base salary in the range of USD $72,000.00 - USD $90,000.00 per year. Individual pay will be determined by factors such as job-related skills, experience, and relevant education or training.

Schedule

• Available to open and close the warehouse, Monday through Friday, and Saturdays as needed.