Branch Operations Manager

About Vancer

Vancer was formed to create custom maintenance-of-way (MOW) equipment for rail clients. Our employees are the cornerstone of our business and key to ensuring we develop and deliver successful solutions that meet the needs of our railroad customers. Built in Nebraska, Vancer was founded to engineer, build, and distribute quality, innovative, and safe MOW equipment for the railroad industry. By working closely with Class I railroads, Vancer has developed and supplied high-quality MOW solutions that help maintain thousands of miles of track each year. We take great pride in keeping our finger on the pulse of the rail industry—we listen, we learn, and we are committed to finding successful solutions for our railroad customers for many years to come.

Responsibilities

• Oversee the day-to-day operations of the assigned branch(s) with respect to operations, parts, service, inside sales, transportation & logistics, P/L, and employee-related items.
• Build and manage a competent team by effectively hiring, training, and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling, and administering disciplinary procedures.
• Lead the management and direction of the branch to ensure positive revenue generation, providing the highest standard of customer service and continued excellence in productivity.
• Identify areas to improve competitive position as well as maximize the profitability of the work location.
• Set goals, monitor work, and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and aligned with the needs and mission of Vancer.
• Prepare yearly business plans forecasting revenues, expenses, fleet ROI and utilization, and overall branch growth.
• Handle or assist in the resolution of customer service issues, ensuring a high level of customer service is maintained at or above goal.
• Increase market penetration of the branch and drive revenue growth.
• Direct branch operations, including recommending best practices, reducing overall costs, driving revenue growth, and supporting customer satisfaction.
• Develop and maintain branch metrics, tracking and reporting branch numbers. Prepare, submit, and report on annual budget proposals. Develop and track Key Performance Indicators (KPIs).
• Monitor and ensure safety and environmental compliance, including maintaining all records and documentation.

Benefits

• Medical (and FSA/HSA plans), Dental, and Vision Insurance
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Department
• Paid Military Leave
• Short and Long-Term Disability