Branch Operations Manager

Core Responsibilities

• Operational Management: Overseeing daily branch execution and operations, ensuring timely and quality service delivery.
• Ensures a safe workplace by ongoing training and adherence to company policies.
• Prepares composite reports from individual reports of subordinates.
• Translates district-level goals into daily priorities at the branch level, ensuring alignment and focus.
• Supervises technician teams and handles local issue resolution.
• Leads daily huddles to surface field-level issues and reinforce coaching provided by District Manager.

Staff Management

• Manages and leads branch staff, including hiring, training, performance evaluations, and development.
• Recruits, interviews, and selects personnel needed to efficiently staff the service function.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.

Customer Service

• Serve as the face of the branch for customers, ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues.
• Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint.
• Coaches and develops lawn specialists and trainees.
• Works with other managers to identify ways to reduce customer cancellations.
• Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.

Compliance

• Ensures adherence to company policies, as well as federal, state, and local regulations.
• Makes sure production staff have proper licenses.

Financial Management

• Manages budgets, forecasts, and financial performance metrics for the branch.

Performance Analysis

• Analyzes operational data to identify trends, challenges, and opportunities for improvement.

Strategic Implementation

• Develops and implements operational strategies to drive efficiency and optimize branch performance.

Team Leadership

• Fosters a positive branch culture, promotes employee engagement, and drives team success.
• Maintains Associate Engagement and Culture Initiatives.

Process Improvement

• Identifies and recommends process improvements to enhance efficiency and profitability.
• Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.

Education And Experience Requirements

• Achieve an Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services.
• Have 2+ years of supervisory management experience.

Success Factors

• Leadership and Team Management: Guiding, mentoring, and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success.
• Operational Excellence: Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality.
• Customer Service Focus: Ensure that our associates/managers provide a positive customer experience, promptly resolving issues, building strong relationships, and driving customer retention.
• Communication and Interpersonal Skills: Effectively conveying objectives and strategies, providing feedback, and creating a collaborative and inclusive work environment.
• Adaptability: Ability to adapt to changing business needs and implement new strategies.

Pay Ranges

$71,258.00 - $118,762.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

An employee’s pay history will not be a contributing factor where prohibited by local law.

In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.