Branch Operations Manager

About the Role

We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Join us to build your landscaping career with the best, working in one of our many company locations nationwide. Learn from top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network.

R.P. Marzilli & Company is a renowned landscape contractor specializing in building and maintaining complex ultra-high-end landscapes for distinguished clients. As the Branch Operations Manager, you will provide strategic leadership and daily operational oversight of the branch's Landscape Construction and Landscape Maintenance operations. This role drives safety, quality, financial performance, and client satisfaction by developing high-performing teams, optimizing operational processes, and ensuring efficient execution of all field operations.

Responsibilities

• Provide leadership, operational oversight, and technical guidance for all Landscape Construction and Landscape Maintenance production teams, ensuring projects and services are completed safely, efficiently, on schedule, within budget, and in accordance with the company's quality standards.
• Partner with Senior Leadership and the Branch General Manager to develop and implement operational strategies that improve productivity, profitability, quality, client satisfaction, and employee engagement.
• Lead, mentor, develop, and hold accountable the branch's Maintenance Production Managers and Construction Field Supervisors through regular coaching, performance evaluations, and professional development initiatives.
• Ensure Maintenance Production Managers and Construction Field Supervisors are appropriately staffed, trained, and equipped to successfully manage their teams and workload while maintaining high standards of safety, quality, financial performance, and client satisfaction.
• Oversee workforce planning and talent management, including recruiting, hiring, onboarding, training, coaching, succession planning, and, when necessary, employee discipline and termination in accordance with company policies.
• Foster a culture of strong work ethic, accountability, teamwork, safety, operational excellence, and continuous improvement throughout all branch field operations.
• Work with Maintenance Production Managers and Construction Field Supervisors to plan, advise, and ensure proper maintenance and construction means and methods are being applied.
• Develop and manage labor plans, production schedules, equipment utilization, and resource allocation to maximize operational efficiency across all service lines.
• Collaborate with the Fleet Manager to ensure vehicles, trailers, and equipment are properly maintained, efficiently utilized, and available to support field operations.
• Monitor key operational metrics, including labor productivity, equipment utilization, job costing, gross margin, production quality, client retention, and safety performance to identify trends, drive continuous improvement, and proactively resolve operational challenges.
• Partner with Construction Project Managers to ensure effective project planning, budget control, change order management, and successful project execution.
• Partner with Maintenance Account Managers to ensure maintenance contracts and work orders are executed according to scope and budget, client expectations are consistently exceeded, and service issues are resolved promptly and professionally.
• Partner with other branches to ensure that all people and equipment resources are properly forecasted and optimized and that field/project teams are efficiently planning, communicating, and executing the work.
• Build and maintain strong working relationships with employees, clients, landscape architects, general contractors, property managers, vendors, subcontractors, and other key stakeholders while serving as a professional ambassador for the company.
• Ensure compliance with all company policies, safety programs, OSHA regulations, environmental requirements, and industry best practices.
• Manage and/or oversee the branch’s snow removal operations on commercial and residential properties.

Requirements

• Associate or bachelor’s degree in landscape or construction field preferred but not required with acceptable experience and training to negate degree.
• Valid Driver’s License with an acceptable driving record.
• 4-6 years’ experience within the landscape industry as a Production Manager or higher, including responsibility for landscape construction, landscape maintenance, or related field operations.
• Proven success leading multiple teams, departments, or business units with responsibility for employee development, operational performance, and financial results.
• Expert-level understanding of landscape construction means and methods and landscape maintenance practices.

Skills

• Excellent communication, interpersonal, time management, and organizational skills.
• Proactive, resourceful, initiative-taking, innovative, collaborative, and a proven problem solver.
• Proficient with computers, basic math, and overall landscape business principles.
• Team player with a positive attitude and urgency to grow, along with the ability to mentor others to have the same.
• Outstanding attention to detail and an ability to prioritize and work on multiple tasks simultaneously.
• Proven ability to excel in a fast-paced environment.

Benefits

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time off
• Tuition Reimbursement (after one year of service)

Pay

Position range: $110,000 - $130,000 plus additional incentive compensation.