Branch Operations Manager

About the role

American Scale Company, a division of Kanawha Scales & Systems, is seeking a Branch Operations Manager for our Bailey office. This role is responsible for leading field service and operational activities for assigned branch operations, supporting the growth of KSS products and services within the region.

Responsibilities

• Lead day-to-day operations of the assigned service branch.
• Monitor branch performance to ensure service revenue, operational efficiency, and quality targets are met.
• Implement operational strategies aligned with company goals.
• Identify and drive improvements in service delivery and operational processes.
• Recruit, hire, train, and develop technicians and operations staff.
• Provide coaching, performance management, and career development.
• Ensure technicians participate in the Kanawha Scales Technician Training Program.
• Foster a positive, accountable, and high-performing team culture.
• Ensure timely and high-quality service delivery to customers.
• Support technicians in resolving complex service issues.
• Care for scheduling and service execution for maintenance, repairs, and installations.
• Maintain strong customer relationships and support service agreement growth.
• Promote and enforce a safety-first culture across all branch operations.
• Ensure compliance with company safety policies and industry regulations.
• Support ISO quality standards and operational compliance.
• Maintain oversight of branch facilities, service vehicles, and operational resources.
• Support improvements to operational systems and reporting tools.

Qualifications

• Experience in operations management, service management, or industrial operations.
• Previous leadership experience managing technicians or field service teams preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with Microsoft Office and ERP/CRM systems.
• Knowledge of industrial safety practices and regulatory requirements.

What We Offer

• Competitive compensation and benefits package, including:
• Health Insurance: Highmark
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company-paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12 weeks) and Paternity Leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 401(k) Retirement Plan: 4% employer match
• Paid Time Off (PTO)
• Company-provided PPE
• Employee discounts on products and services
• Networking and professional development opportunities

Additional Information

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.