Branch Operations Manager

Basic Qualifications

Education/Training: Bachelors degree in business administration, Finance, or a related field.

Skill(s): Proficient in English, reading, writing, and grammar skills; proficient analytical, mathematics skills, and accounting skills; proficient communication, interpersonal relations, and customer service skills; proficient PC skills including knowledge of job-related software applications; ability to operate various office machines; demonstrated leadership and supervisory skills.

Experience

A minimum of five (5) years' related experience in banking operations, with at least two (2) years in a managerial role.

General Responsibilities

The Branch Operations Manager is responsible for overseeing the operations and service functions of the branch, ensuring compliance with security and operational policies. This role requires strong leadership, analytical, and critical thinking skills, along with excellent customer service, communication, and time management abilities. The responsibilities include supervising branch staff, ensuring efficient and accurate banking services, and maintaining compliance with policies. The role also involves acting as a backup to the Branch Manager and being part of the branch's overall management team.

Essential Duties

• Directly supervises branch staff to ensure efficient and accurate banking services as follows:
• Ensures that staff are providing complete and accurate debit and credit services to customers.
• Ensures that all debits and credits, balancing, and operational activities are done efficiently and according to policy; this includes the activities of branch personnel, ATM services, and other banking activities.
• Ensures that all staff work as part of the customer service team and take advantage of new business referral opportunities, expand existing customer relationships, and enhance customer relationships.
• Ensures that all staff follow customer service standards.
• Ensures the coordination of work, i.e., makes certain that the work of the branch is coordinated with other positions in the branch office, with centralized operations personnel, and other Bank departments.
• Covers monthly audits and assists the Assistant Branch Manager with other audits and operational duties as needed.
• Ensures accurate preparation of various reports.
• Ensures that all staff have an adequate supply of cash to conduct business; maintains the level of cash according to approved cash management policies.
• Manages and balances vault, cash shipments, reconciliations, and cash transfers.
• Balances night depository activity and ATM machines.
• Ensures timely review of various branch reports for accuracy.