Branch Operations Manager

Branch Operations Manager Role & Responsibilities

• Provides leadership in a safe work environment by functioning as the branch safety officer.
• Organize, document and report monthly safety meetings.
• Maintain and provide all safety-related documentation, according to company guidelines.
• Answers all service calls for breakdowns and service repairs.
• Provide oversight and direction with field resource allocation, manpower and scheduling.
• Holds daily huddle with branch team to align on daily objectives to meet weekly/monthly goals.
• Support sales to meet or beat growth objectives for the branch.
• Maintains strong relationships with current customers by providing exceptional customer service.
• Train, support and mentor service technicians perform their daily job tasks.
• Responsible for the management of profit and loss of all jobs performed at the branch.
• Manages and approves all timecards submitted by technicians
• Employee Retention and Recruitment for the branch.
• Deliver financial objectives with a focus on revenue and gross margin performance.
• Engage with customers by effectively communicating with decision-makers regarding repairing equipment and planning maintenance needs.
• Generate and deliver repair quotes and parts generated by service calls.
• Foster a continuing, positive, trusting, and professional relationship with all customer accounts.
• Schedule periodic customer site visits to help maintain a strong relationship.
• Conducts site safety audits ensuring all safety procedures are being followed in the field.

Branch Operations Manager Requirements

• KNOWLEDGE: A minimum of (3) + years of proven experience or related Branch Management experience that illustrates a proven track record in this field is preferred.
• SKILLS: Proficient in Microsoft Office Suite and ERP systems (Sage300 & CRM is a plus), Strong leadership skills with experience in managing systems and processes, Excellent communication skills – verbal and written, Strong attention to detail with a dedication to accuracy, Analytical mindset with the ability to drive process improvements
• ABILITY: A passion for providing top-notch service to our customers, Positive and collaborative approach to teamwork and competition.