Branch Operations Intern

Duties and Responsibilities

• Complete training program within the required timeframe.
• Understand our personal loan product offerings in order to assist customers in making educated decisions that help them achieve their financial goals.
• Establish and build customer relationships through delivering exceptional service.
• Develop and deliver consolidation options for customers.
• Able to learn how to underwrite loans.
• Work with past-due customers to arrange payments.
• Absorb and execute business plan for outbound solicitation to former customers.
• Absorb and close loans as directed by the Branch Manager.
• Other duties as assigned.

Minimum Qualifications

• Current full-time Sophomore, Junior or Senior in an accredited college program.
• Flexible schedule while working between 8 and 25 hours a week.
• Computer literacy.
• Must pass pre-employment assessment, drug screen, credit, and criminal background checks.
• Must be eligible and willing to obtain all required certification and licenses.

Preferred Qualifications

• Major in Business related program preferred.
• Previous work experience in customer-facing environment.
• Willingness to relocate for career advancement.

Critical Competencies

• High degree of self-confidence.
• Leadership qualities.
• High energy.
• Above average communications skills.
• Ambition to work in the finance business and to be a Branch Manager.
• Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Calm under pressure.
• Proven ability to multi-task.
• High degree of integrity.
• Sales mentality.

Working Conditions

• This position works in a Branch office providing services to customers and potential customers in person and over the phone.
• The Branch Operations Intern typically works 16-25 hours a week, Monday through Friday with some evenings and Saturdays.