Branch Operations Coordinator Southeast Phoenix

About This Role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division.

In This Role You Will

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Posting Location(s): 231 S. Phelps Drive Apache Junction, AZ 85120; 2891 W. Apache Trail Apache Junction, AZ 85120; 2112 S. Ellsworth Road Mesa, AZ 85208; 5341 S. Superstition Mtn Gold Canyon, AZ 85118; 4525 E. McKellips Road Mesa, AZ 85215; 1256 E. McKellips Road Mesa, AZ 85203; 2410 S. Power Road Mesa, AZ 85209; 121 S. Power Road Mesa, AZ 85206; 2655 N. Power Road Mesa, AZ 85215; 1860 E. University Drive Mesa, AZ 85203