Branch Coordinator - Gilbert, AZ

About the role

At Accendra Health, we help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
• Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Performs other duties as required.

Qualifications

• High School Diploma or equivalent
• At least one-year related work experience
• Intermediate to advanced computer skills
• Organizing, Problem Solving/Analysis, Patient Focused, Teamwork, Time Management/Multi-tasking, Effective communication in person, on the phone and electronically, Mathematical Skills (intermediate level)

Skills

• Computer Skills (Intermediate to advanced)
• Language Skills (English - reading, writing, verbal)
• Physical Demands: Moderate noise, indoor florescent lighting, sitting, standing, walking, stooping, kneeling, reaching, pushing/pulling objects ranging from 10 lbs - 40 lbs, using hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents, talking and hearing, engaging in activities that require talking and hearing, strength (occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs)

Supervisory Responsibilities

None

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teledom assistance plan
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs