Branch Coordinator

About The Job

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

Environment, Health & Safety

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process to include:
  • Investigate invoices that do not match POs and reconcile discrepancies.
  • Manage local service contracts, blanket POs, etc.
  • Prepare required PO reporting and documentation consistent with policy.
  • Issue and receive POs within standard response times.
• Manage Location Month-End Close processes to include:
  • Reconciliation of delivery and installation (D&I) reports, Risk management reporting (accidents, OSHA, DOT, etc.)
  • Fleet inventory reconciliation.
• General office/facilities/administrative duties to include:
  • Ordering/receipt/inventory of office supplies
  • Facilitating IT Help Desk assistance for branch employees as required.
  • Receiving and distributing incoming mail and/or deliverables.
  • Facilitating location employee timeclock use and reporting
  • Collaborating with HR and Managers in onboarding new hires.
  • Other duties as assigned.

Inventory & Material Coordination (as Applicable)

• Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
• Assisting in branch inventories.
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

Education and Qualifications

• High school diploma or GED
• 3 or more years' applicable experience
• MS Office (Excel/Word/Outlook) proficiency
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening, Excellent oral/written communication skills
• Vendor negotiation experience (price, timing, etc.)
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving for positive outcomes
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred

• College Degree
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets

Personal Characteristics

Lead by example through living our values:

• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused

Pay

Base Wage Range: $33.35 - $45.80. Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.

Benefits

All regular WillScot positions offer a generous benefits package including medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.