Branch Operation Supervisor

Key Responsibilities

• Cook up and manage equipment deliveries, pickups, and transportation schedules while being the primary point of contact for delivery updates.
• Oversee warehouse operations, including shipping, receiving, inventory management, order fulfillment, and workplace safety.
• Provide outstanding customer service by assisting walk-in customers, processing orders, and coordinating customer pickups.
• Manage order processing, invoicing, parts returns, and documentation while ensuring order accuracy and timely execution.
• Prepare equipment for delivery, conduct quality inspections, and ensure customer expectations are met.
• Administer preowned equipment inventory, including inspections, documentation, lease returns, tracking, and resale preparation.
• Collaborate with Sales, Service, Parts, and Operations teams to support efficient branch operations.
• Drive process improvements by documenting workflows, enhancing operational efficiency, and supporting continuous improvement initiatives.

Qualifications

• A high school diploma or equivalent is required; an associate degree or technical training is preferred.
• A minimum of 5 years of experience in customer service, warehouse operations, logistics, distribution, dealership operations, or a related field is required.
• Forklift experience is required.
• Experience with shipping/receiving, dispatching, inventory management, and ERP or dealership management systems is preferred.

Work Environment

• Primarily an onsite role (Monday–Friday).
• Standard working hours: 8:00 AM – 4:30 PM.
• Regular interaction with customers, sales personnel, service technicians, warehouse staff, vendors, and transportation providers.
• A combination of office, warehouse, yard, and outdoor work environments.
• A fast-paced environment requiring flexibility, responsiveness, and strong prioritization skills.