Branch Office Manager (REVENUE ADMINISTRATOR III) Taxpayer Services Division

This recruitment is open to individuals able to work in one of the following locations: Bel Air or Waldorf, MD.

About the role

The Comptroller of Maryland is seeking two highly motivated, organized, and energetic leaders to manage the staff and daily operations of our rapidly growing Bel Air Branch Office in Harford County, MD and our Waldorf Branch Office in Charles County, MD.

• Bel Air is the vibrant county seat known for its historic downtown, scenic outdoor trails, and community events, with many unique locally owned shops and boutiques in the downtown area.
• Waldorf is the vibrant heart of Southern Maryland, situated along U.S. Route 301 and just 23 miles southeast of Washington, D.C., blending a booming economy with a welcoming "Hometown" atmosphere.

The main purpose of this job is to manage the operations of the Bel Air or Waldorf Branch Office of the Taxpayer Services Division within the Comptroller of Maryland's agency. This position plans, organizes, and directs or assists in the direction of the operational work of subordinate staff. This role is considered one of the agency's emergency essential personnel and is responsible for ensuring the branch office is adequately staffed during normal work hours and available during emergency situations. This position is not telework eligible.

Responsibilities

• Answer inquiries and complaints from taxpayers, CPAs, and the general public who contact the local branch office by phone, in person, and through the online CRM application.
• Devise and implement systems and procedures for recording and processing payment transactions using Trip 21 and Fairfax 5.0 systems.
• Oversee and ensure that payments received in the branch office are processed daily.
• Review and approve leave, as well as monitor staff coverage of the branch office.
• Prepare and assist in the preparation of daily statistical reports on the operations of the unit.
• Promulgate, promote, and ensure compliance with policies, rules, regulations, and procedures related to the tax laws and regulations of the State.
• Handle exposure to uncomfortable or unpleasant surroundings, including dealing with upset or irate taxpayers.
• Perform duties that may require the operation of a motor vehicle (a valid Maryland driver's license is required).
• Perform tasks involving special physical demands such as lifting 25 to 35 pounds and delivering supplies.
• Work evenings and weekends during peak times of the year; leave may be limited during high-volume events, projects, or special assignments.

Note: Employees are unable to prepare tax returns outside of the requirements of the job or work for a private accounting company.

Requirements

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of professional work experience in auditing, accounting, tax law, general management, or customer service. One year of this professional work experience must have involved supervising revenue administrators, accountants, or auditors, providing legal advice requiring the interpretation of tax laws in the capacity of a tax professional, or having been in a responsible administrative or management capacity.

• Candidates may substitute the possession of an associate's degree for two years of the required experience in auditing, accounting, tax law, general management, or customer service.
• Candidates may substitute the possession of a bachelor’s degree from an accredited college or university for four years of auditing, accounting, general management, and customer service experience.
• Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience, up to three years of experience in auditing, accounting, tax law, general management, or customer service.
• Candidates may substitute graduate education in an academic field related to the required experience from an accredited college or university for the required experience.
• Candidates may substitute the possession of a Certified Public Accountant (CPA) License for six years of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.

For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

Preferred Qualifications

• Prior supervisory/management experience.
• Customer service experience.
• Strong organizational skills.
• Experience with personal computer and software applications.
• Knowledge and experience in Maryland and Federal tax laws and forms.
• Excellent verbal and written communication skills.

Additional Information

• All applicants must be legally authorized to work in the United States without current or future employer sponsorship.
• Upon appointment (new hires and/or transfers), must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude (e.g., embezzlement, fraud, tax evasion, or bribery); any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.
• Due to the nature of the agency's business, candidates must be at least 18 years of age to be eligible for employment.

Benefits

State of Maryland benefits are available.