BRANCH OFFICE MANAGER (REVENUE ADMINISTRATOR III) TAXPAYER SERVICES DIVISION

This position is a Grade 17 role located in Windsor Mill, Baltimore County, MD. The resulting certified eligible list may be used to fill current and future vacancies for this function.

About the role

The Comptroller of Maryland’s Taxpayer Services Division is seeking a highly motivated and organized individual to manage the staff at the Windsor Mill Branch Office. This role plans, organizes, and directs the operational work of subordinate staff, ensuring efficient branch office operations. The position is considered emergency essential personnel and is responsible for ensuring the branch office is adequately staffed during normal work hours and available during emergency situations. This position is not telework eligible.

Responsibilities

• Manage the operations of the Windsor Mill Branch Office, including planning, organizing, and directing the work of subordinate staff.
• Answer inquiries and complaints from taxpayers, CPAs, and the general public via phone, in-person visits, and the online CRM application.
• Devise and implement systems and procedures for recording and processing payment transactions using Trip 21 and Fairfax 5.0 systems.
• Oversee and ensure daily processing of payments received in the branch office.
• Review and approve leave requests and monitor staff coverage of the branch office.
• Prepare and assist in the preparation of daily statistical reports on unit operations.
• Promulgate, promote, and ensure compliance with policies, rules, regulations, and procedures in accordance with state tax laws and regulations.
• Travel and operate a motor vehicle as required, holding a valid Maryland driver’s license.

Requirements

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of professional work experience in auditing, accounting, tax law, general management, or customer service. One year of this experience must have involved supervising revenue administrators, accountants, or auditors; providing legal advice requiring interpretation of tax laws; or serving in a responsible administrative or management capacity.

Qualifications

• Candidates may substitute an associate degree for two years of the required experience in auditing, accounting, tax law, general management, or customer service.
• Candidates may substitute a bachelor’s degree from an accredited college or university for four years of the required experience.
• Candidates may substitute 30 college credits for one year of the required experience (up to three years).
• Candidates may substitute graduate education in a related field for the required experience.
• Candidates may substitute a Certified Public Accountant (CPA) License for six years of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher in accounting and budget classification or specialty codes on a year-for-year basis for the required experience.
• For education obtained outside the U.S., proof of equivalent American education as determined by a foreign credential evaluation service is required.

Preferred Qualifications

• Prior supervisory or management experience.
• Customer service experience.
• Strong organizational skills.
• Experience with personal computer and software applications.
• Knowledge and experience in Maryland and Federal tax laws and forms.
• Excellent verbal and written communication skills.

Special Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without employer sponsorship.
• Must successfully undergo fingerprinting upon appointment; disqualifying charges include felonies, crimes of moral turpitude, identity theft, assault, battery, or drug-related offenses (excluding marijuana).
• Must possess a valid Maryland driver’s license if assigned duties requiring motor vehicle operation.

Benefits

This position offers the benefits provided by the State of Maryland.