Branch Manager Young Harris Branch (Young Harris, GA)

Summary Primary focus is on Fraud/Merchant Disputes. This entails transaction monitoring, customer outreach, dispute processing, banking regulations, and investigation skills. Perform additional functions in the Card Services/E-Commerce Department including but not limited to: ATM coordinator, ATM reconciliation, Shared Branching, Mobile Check Deposits, Bill Payments, Mobile Banking, On-Line Banking, ATM/DEBIT and VISA Card production and maintenance, VISA settlement, VISA balance transfers, merchant and fraud disputes. Essential Functions And Responsibilities Process one or more of the following within the timeframe required (not limited to just these items): Research and process Fraud/Merchant Disputes.Communicates with members or associates concerning transactions involving accounts.Card orders, bill payment enrollments, mobile check deposit enrollments, debit cards including adjustments as necessary, change of addresses for various products, voice PIN selections, debit card/ATM reconciliation, shared branch reconciliation, and VISA settlement reconciliation. Research problems or questions from members, or fellow employeesMaintains files and required documentation.Performs other job or department related duties as assignedCompletes daily metrics. Performance Measurements Carryout assigned responsibilities meeting all deadlines with respect to settlement activities, with minimum errors that result in losses to the Credit Union, in accordance with established departmental guidelines and regulations. All errors should be resolved in a timely manner.Provide friendly, informed, professional, accurate service and support to all members and associates.Complete assigned processes with limited errors while meeting required deadlines and policies.Produce required reports accurately and in a timely manner.Troubleshoot and resolve member and internal inquiries in a timely and accurate manner. Knowledge and Skills Experience | One year to three years of similar or related experience. Must be proficient in Microsoft Word and Excel. Education | (1)A High school diploma (2) Completion of specialized and extensive in-house training OR job-specific skills acquired through work experience. Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills | 10-key proficiency; must be able to operate general office equipment including calculator, copy machine, Microsoft office, Microsoft excel, Microsoft Outlook, telephone; required lifting and motions tasks. Physical Requirements | Must be able to lift up to 25 lbs. Work Environment | Hybrid schedule - Primary location Lakes Parkway Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance. To apply, email your resume and cover letter to resumes@peachstatefcu.org. Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace. Summary To assist members with their loan applications; process and make loan disbursements: sets up new accounts, respond to problems, and direct members to the appropriate people. Essential Functions And Responsibilities Takes member loan applications and prepares them for review by a Loan Officer. Follows up with the Loan Officer to determine status. Processes approved loans and sets up date and time to close the loan and make disbursements.Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.Cross-sells Credit Union products and services to members.Answer members phone calls.Scan loan documents with the appropriate agencies.Performs other related duties as assigned. Performance Measurements To produce loan documents, reports, and new accounts in a timely fashion, with zero errors.To close, organize and complete member loan according to the credit union's lending procedures.To process loan requests in the system so that we may have an answer within 24 hours of receipt.To maintain working knowledge of the credit union's loan standards and governmental regulations.To cross sell credit union products and services.To maintain a professional, courteous, and friendly atmosphere for members and co-workers.To provide prompt, accurate, courteous, friendly, timely and professional service to all members. (To assist members waiting in the lobby within five minutes; To answer telephone within 4 rings; To respond to all correspondence within the same day).To develop and improve knowledge and skills in Member Service Areas. Knowledge and Skills Experience | One year to three years of similar or related experience. Education | A high school education or GED required. Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills | Must have good communication skills. 10-key calculator, typewriter, and keyboard skills. Physical Requirements | Must be able to lift up to 25 pounds at times. May need to stand for long periods of time. Benefits Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance. To apply, email your resume and cover letter to resumes@peachstatefcu.org. Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace. Summary To direct the operations of a full-service, remote credit union facility, ensuring the branch meets financial, operational, service, and growth plans. Essential Functions And Responsibilities Process and close consumer loans in accordance with credit union policies and procedures. Assist members with opening accounts, researching issues, and cross selling the credit union's products and services.Directs, develops, motivates, and counsels branch personnel; administers performance evaluations and recommends appropriate personnel actions.Monitors branch operating results relative to established objectives and ensures that appropriate steps are taken to correct unsatisfactory conditions.Maintains communications with Branch Administration; prepares and submits standard reports; attends scheduled management meetings.Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions, and similar groups.Monitors all branch activities to ensure they are incompliance with established credit union policies and procedures.Performs other related duties as assigned. Performance Measurements To meet or exceed annual budgeted operating and growth plan; maintain/improve the financial stability of the branch.To maintain and develop a qualified staff sufficient to meet the needs of members.To keep management informed regarding key operating issues affecting the branch.To provide friendly, professional, and accurate service and support to all members and associates.To complete performance reviews within the prescribed time frame.To develop and maintain business partner relationships within the community. Knowledge and Skills Experience | Three to five years of similar or related experience. Education | (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program or on-the-job experience. Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills | Must have good communication skills for coaching and counseling staff. Proficient 10-key calculator and computer keyboard skills necessary. A high degree of accuracy with numbers and when providing financial solutions to members is crucial. Summary Assist members with their financial transactions while providing friendly, accurate, and timely service. Essential Functions And Responsibilities Receive and process member financial transactions including deposits, withdrawals, transfers, and loan payments as directed by the member.Post transactions to member accounts.Welcome members to the branch and provide information about credit union services; direct members to the appropriate person/department to obtain specific information and services.Cross sell credit union products and services.Perform miscellaneous tasks such as data entry, filing, and answering the phone.Balance cash drawer and daily transactions.Perform other duties as assigned. Performance Measurements Provide friendly, professional, personalized service to members.Ability to handle at least 100 transactions per day.Process transactions accurately.Balance cash drawer daily with minimal or no outages.Comply with all regulatory requirements and credit union policies and procedures. Knowledge and Skills Experience | One to three years of similar or related experience. Education | A high school diploma or GED. Interpersonal Skills | Courtesy, tact, and diplomacy are essential elements of the job. Work involves significant interaction with others inside and outside of the organization to provide or obtain information, facilitate conversations, solicit cooperation, and build relationships. Physical Requirements | Must be able to lift 25 pounds at times. Other Skills | Operate a 10-key calculator and computer keyboard by touch. Attention to detail and high degree of accuracy with numbers and names. Benefits Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance. To apply, email your resume and cover letter to resumes@peachstatefcu.org. Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.