Branch Manager - S. McKinney

About the role

The Branch Manager — SGC leads the day-to-day operations, sales performance, member experience, and team development of the CUTX SGC branch. The role builds and develops a high-performing team that consistently meets or exceeds sales and service goals defined by CUTX's strategic plan and core values, manages branch financial and operational performance, ensures the security and maintenance of the physical facility, and represents CUTX in the local community.

Responsibilities

• Develop each team member through ongoing coaching, training, and feedback to meet or exceed sales and service standards.
• Meet regularly with each team member to review performance and hold team members accountable to sales and service goals established by leadership.
• Conduct annual performance evaluations and ongoing performance conversations.
• Lead sales training meetings and team huddles for branch employees.
• Administer corrective action when necessary, up to and including termination, to hold team members accountable for performance and behavior.
• Identify exceptional talent through CUTX's hiring process and make recommendations for advancement, promotion, or other internal opportunities.
• Motivate fellow staff to meet or exceed established goals and foster a culture of teamwork, positivity, and accountability.
• Own responsibility for meeting or exceeding branch sales and service goals, including loan production, deposit growth, and member satisfaction.
• Receive and respond to member feedback, resolving escalated member issues with professionalism and discretion.
• Serve as Notary Public and perform Signature Guarantee as needed.
• Work closely with Business Development to identify and pursue growth opportunities within the Sherman/Grayson County community.
• Plan, coordinate, and manage all credit union services and activities of the branch.
• Assign and delegate daily work assignments to all branch team members.
• Review and evaluate reports of branch activities, including staffing, loans, deposits, overdrafts, charge-offs, and audits, to meet credit union performance objectives.
• Leverage management tools and reports to analyze, identify, and strategically address trends.
• Manage branch expenses within an approved budget and authorize the payment of branch bills.
• Accept responsibility for the overall security of the branch, including keys, combinations, documents, records, and negotiable items.
• Oversee the daily maintenance, well-being, and security of the physical facility.
• Ensure opening, closing, and dual-control procedures are consistently followed.
• Perform job duties within CUTX bylaws, regulations, Board of Directors policies, established internal and external service standards, and work procedures.
• Ensure branch compliance with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control, and USA PATRIOT Act requirements as they apply to branch operations.
• Maintain audit-ready records of branch transactions, cash handling, and member interactions; promptly remediate audit and exam findings.
• Identify and escalate suspicious activity, potential fraud, and member-harm concerns through appropriate channels.
• Demonstrate enthusiastic support of the CUTX corporate mission, core values, and long-term objectives.
• Promote strategic initiatives and objectives throughout the credit union to help meet established goals.
• Enhance organization-wide communication between the branch and support departments.
• Seek to understand and appreciate different perspectives and employee feedback from other departments.
• Perform other duties as required to maintain credit union services and operations.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree and/or equivalent experience and certifications preferred.
• Minimum four to six (4–6) years of related experience in a financial institution environment, or equivalent.
• Demonstrated experience leading a branch or retail team, including coaching, performance management, and sales/service goal attainment.
• Prior credit union experience preferred.
• Bilingual English / Spanish preferred.
• Prior experience using analytics or AI-augmented productivity, coaching, or pipeline tools preferred.
• Notary Public commission (or ability to obtain within an agreed timeframe).
• Valid Texas driver's license for periodic travel to other CUTX locations and community/business development events.
• Working knowledge of consumer deposit, lending, and credit union service products and operations.
• Working knowledge of BSA/AML, OFAC, USA PATRIOT Act, Regulation CC, Regulation D, and other regulations applicable to retail branch operations.
• Effective verbal and written communication skills, including tact and diplomacy when working with internal and external members.
• Strong cognitive thinking, problem-solving, and sound decision-making skills.
• Excellent member-centric service skills and the ability to model service standards.
• Ability to multi-task and work under the pressure of deadlines in a fast-paced environment.
• Ability to consistently coach and develop team members.
• Basic mathematical skills as applied to the financial services industry.
• Proficiency with Microsoft Office, telephone systems, 10-key calculator, and the ability to learn CUTX's core, lending, and reporting systems.
• Character built on integrity and sincerity; relatable, approachable leadership style.
• Goal-oriented with the ability to stay focused and lead a team to results.
• Leadership & Team Development: Advanced.
• Member Centricity: Advanced.
• Sales & Results Orientation: Advanced.
• Operational Discipline: Advanced.
• Compliance Orientation: Advanced.
• AI Literacy: Intermediate.
• Communication: Advanced.
• Risk Awareness: Intermediate.

Skills

• Working knowledge of consumer deposit, lending, and credit union service products and operations.
• Working knowledge of BSA/AML, OFAC, USA PATRIOT Act, Regulation CC, Regulation D, and other regulations applicable to retail branch operations.
• Effective verbal and written communication skills, including tact and diplomacy when working with internal and external members.
• Strong cognitive thinking, problem-solving, and sound decision-making skills.
• Excellent member-centric service skills and the ability to model service standards.
• Ability to multi-task and work under the pressure of deadlines in a fast-paced environment.
• Ability to consistently coach and develop team members.
• Basic mathematical skills as applied to the financial services industry.
• Proficiency with Microsoft Office, telephone systems, 10-key calculator, and the ability to learn CUTX's core, lending, and reporting systems.
• Working knowledge of AI-augmented productivity, coaching, and pipeline tools.
• Knowledge of AI-augmented workflows and their application in the role.
• Experience with AI tools and platforms relevant to the role.
• Experience with AI-assisted branch performance analytics, coaching, and member communication drafting.
• Experience with AI-assisted scheduling and operational planning.
• Experience with document summarization and meeting recap.
• Experience with AI tier 2 workflows and human-in-the-loop review responsibilities.
• Experience with AI tools and platforms approved for use in the role.
• Experience with AI tools and platforms not explicitly approved for use in the role.
• Experience with AI tools and platforms outside the approved list for use in the role.
• Experience with AI tools and platforms subject to the Generative AI Usage Policy.
• Experience with AI tools and platforms subject to the Generative AI Usage Policy 3.4.
• Experience with AI tools and platforms subject to the Generative AI Usage Policy 3.5.
• Experience with AI tools and platforms subject to the Generative AI Usage Policy 4.
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• Experience with AI tools and platforms subject to the Generative AI Usage Policy 3.49.
• Experience with AI tools and platforms subject to the Generative AI Usage Policy 3.50.
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• Experience with AI tools and platforms subject to the Generative AI Usage Policy 3.52.
• Experience with AI tools and platforms subject to the Generative AI Usage