Branch Manager, Road US

Duties & Responsibilities

• Lead and manage all branch operations, ensuring achievement of financial, operational, service, and growth objectives.
• Maintain full responsibility for branch Profit & Loss (P&L), including revenue growth, expense management, margin performance, and overall profitability.
• Develop and execute strategic business plans to expand market share, increase revenue, and strengthen the branch's competitive position.
• Partner with customers, carriers, and internal stakeholders to develop transportation solutions that meet customer requirements and business objectives.
• Drive new business development efforts while expanding existing customer relationships and identifying opportunities for organic growth.
• Provide leadership, coaching, and performance management for Operational Account Managers, Carrier Sales Representatives, and other branch personnel.
• Analyze operational and financial metrics to identify trends, improve productivity, enhance service levels, and maximize profitability.
• Ensure compliance with company policies, customer requirements, regulatory standards, and transportation industry best practices.
• Oversee branch staffing, workforce planning, employee development, succession planning, and talent retention initiatives.
• Collaborate with regional and corporate leadership to implement strategic initiatives and support organizational objectives.
• Develop and maintain strong relationships with key customers, carriers, and business partners to enhance service performance and business growth.
• Promote a culture of accountability, teamwork, continuous improvement, and operational excellence.
• Monitor market conditions, industry trends, and competitive activity to identify opportunities and risks impacting branch performance.
• Lead branch meetings, performance reviews, and operational planning activities.
• Support special projects, business initiatives, and other duties as assigned.

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Logistics, Transportation, or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum 5 years of progressive experience in transportation brokerage, third-party logistics (3PL), freight forwarding, or related transportation operations.
• Minimum 3 years of leadership experience with responsibility for operational performance, employee management, and business results.
• Demonstrated experience managing financial performance, including revenue growth, gross margin, budgeting, and P&L accountability.
• Proven track record of business development, customer relationship management, and operational leadership.
• Experience leading teams in a fast-paced, customer-focused transportation environment.