BRANCH MANAGER

About the role

The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. They manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution).

Responsibilities

• Build and maintain relationships with key clients and business leaders in the community as well as local, regional and Corporate management.
• Achieve maximum profitability and expense management by assessing business conditions and responding accordingly.
• Select, train, and develop branch staff; monitor and supervise staff performance; set expectations, coach, recognize achievements, demonstrate positive leadership, and cultivate Stars and Legacy initiatives.
• Manage recruitment and selection processes; oversee Human Resources including interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.
• Manage Quality Management System initiatives; identify and assess potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms, and bad debt.
• Analyze monthly financial statements for branch and implement strategies to increase profitability; manage operating expenses to maximize contribution; develop and execute branch's annual business plan.
• Maintain strong and positive relationships with referral partners, payor sources, and clients; manage on-call as needed.
• Manage/analyze sales and service processes; conduct recruiting/sourcing sales, campaign/blitzes, identify leads, conduct cold and canvass calls, set appointments, create and develop proposals and pricing models, create presentations, document customer agreements, close sales, document sales activities in client management software system, and complete other required reports.
• Participate in personal care sales programs/contest/meetings, utilize personal care sales tools, maintain a thorough understanding of personal care service and product offerings, capitalize on labor/business/community issues to grow market share.
• Ensure sales targets are met including appropriate mix of industries and service lines; lead branch participation in HomeCare sales programs/contests/meetings, maintain awareness of competitors strengths and weaknesses, and manage territory to ensure efficient sales strategy for the branch.
• Execute Branch’s annual business plan.

Qualifications

• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in a Healthcare or related setting preferred.
• Experience in managing systems, processes, and people.
• Ability to effectively communicate verbally and orally with all levels of personnel internal and external.
• Desire and ability to expand and build business relationships.
• Excellent problem-solving skills to handle client and employee issues.
• Ability to work flexible hours and after hours as needed to support business needs.
• BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience.

Benefits

Salary Range: USD $60,000.00 - $65,000.00 / Year

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.