Branch Manager Retail Banking

About the Role

We are seeking an experienced and dynamic Branch Manager to oversee the daily operations of a retail banking branch in Queens, NY. The ideal candidate will lead a cohesive, high-performing team that delivers exceptional customer service while ensuring operational compliance and driving business growth within the community.

Responsibilities

• Lead, coach, and mentor branch staff to achieve performance goals and deliver an outstanding customer experience.
• Manage branch scheduling, workflow, and daily operational activities.
• Monitor and safeguard branch assets, including cash management, equipment, and safe deposit boxes.
• Oversee audit procedures to ensure compliance with internal controls, banking regulations, and security policies.
• Administer safety and security measures for staff and customers.
• Build strong relationships within the community to increase visibility and attract new customers.
• Initiate and maintain outreach to potential and existing customers.
• Resolve escalated customer concerns and ensure a positive banking experience.
• Collaborate with senior leadership to implement branch initiatives and strategic goals.
• Perform additional duties as needed to support branch success.

Qualifications

• Bachelor’s or Associate’s degree preferred.
• Minimum of 5 years’ experience in branch banking operations, including at least 3 years in a supervisory role.
• Demonstrated leadership, coaching, and team-building skills.
• Proven ability to cultivate and maintain strong customer relationships.
• Strong organizational, problem-solving, and decision-making abilities.
• Willingness to travel to other branch locations for business purposes.
• Ability to sit, stand, or walk for extended periods.

Why Join Us

This is an opportunity to lead a branch team in a customer-focused, community-oriented banking environment. You will have the ability to make a measurable impact on both the branch’s performance and its presence in the community.