Branch Manager Retail Bank

About the role

Mechanics Bank is seeking a full-time Branch Manager, Retail Bank to join our Burbank Branch team.

Responsibilities

• Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals.
• Develops and implements strategies to achieve financial objectives.
• Drives team performance to achieve goals through huddles, meetings, coaching, direction, and leading by example.
• Personally performs sales activities.
• Manages and provides leadership to branch supervisors and employees.
• Led daily huddles and regular branch meetings.
• Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.
• Actively works with internal and external business partners to meet assigned goals and customer expectations.
• Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.
• Develops and executes strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness.
• Maintains and analyzes financial performance, prepares reports, and makes recommendations for improvement.
• Manages budgeting and forecasting for the branch.
• Fosters a customer-centric culture within the branch.
• Addresses customer inquiries, concerns, and escalations promptly.
• Implements strategies to enhance customer satisfaction and loyalty.
• Responsible for overall branch operational soundness, quality, and efficiency.
• Provides support and overall branch management to the operations team.
• Ensures that the branch is following Bank policies and procedures at all times.
• Ensures that compliance training and standards are met in a timely manner.
• Supports operations with management of FTE for maximum efficiency and positive customer experience.
• Ensures active community participation and leadership, including CRA activities, in the local community.
• Travel 0 - 10%.

Requirements

• High School GED required.
• 5 years Banking Experience with an emphasis in Sales required.
• 3-4 years minimum Management Experience required.
• Notary License preferred.
• Additional experience may be considered in lieu of degree.
• Excellent interpersonal skills; successful experience managing and leading people.
• Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.
• Thorough knowledge of small business and consumer credit principles and practices.
• Adequate knowledge of current applicable federal and state banking regulations.

Qualifications

• Knowledge of current applicable federal and state banking regulations.
• ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Skills

• Excellent interpersonal skills; successful experience managing and leading people.
• Excellent business development skills, particularly related to financial service products.
• Ability to communicate effectively with customers and staff from a variety of backgrounds.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
• Sound working knowledge of small business and consumer credit principles and practices.

Benefits

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members.
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply).

The final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank