Branch Manager - Queens West, Vice President

Responsibilities

• Develop a sales plan and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment through activity-based coaching and performance development, and implement/execute a coaching plan to develop employee’s skill set to achieve personal/branch goals.
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, execute business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service.
• Monitor/adhere to operational controls and collaborate with branch partners to successfully achieve goals, build customer relationships, and deliver customer service.
• Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment where team members work together to achieve all business goals.
• Integrate segment partners, partner with Assistant Manager, and work with the Division Operational to drive sales and conduct outbound sales activities, including representing Citi and building partnerships in the community.
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used.
• Lead hiring process and coordinate performance management, compensation, communication, and employee evaluations of branch staff.
• Plan, budget, and formulate policies and involved in short-term planning and resource planning.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.

Qualifications

• 6-10 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing.
• Absorb or obtain unique identifier from Registry.
• Consistently demonstrate clear and concise written and verbal communication skills.
• Consistently demonstrate analytic skills.