Branch Manager Manhattan, Vice President

Senior management role focused on leading a team to grow sales, build customer loyalty, and develop business strategies. Includes direct management of individuals and sales teams, as well as collaboration with external organizations.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment through activity-based coaching and performance development; implement and execute coaching plans to develop employees’ skills to achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities; execute business plans to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships, increase client acquisition, and ensure clients receive optimal service; monitor and adhere to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships, and deliver customer service.
• Leverage workforce planning tools to optimize branch staffing and set expectations; foster an environment where team members work together to achieve business goals.
• Integrate segment partners, collaborate with the Assistant Manager and Division Operations to drive sales, and conduct outbound sales activities; represent Citi and build community partnerships.
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff and provide coaching on decision-making.
• Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluations for branch staff.
• Responsible for planning, budgeting, and policy formulation; involved in short-term and resource planning.
• Appropriately assess risk in business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets. Drive compliance with applicable laws, rules, and regulations; adhere to Policy and apply sound ethical judgment. Escalate, manage, and report control issues transparently, and create accountability for those who fail to maintain standards.

Requirements

• 6-10 years of relevant experience.
• Previous experience in banking or financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as a mortgage loan originator with the Nationwide Mortgage Licensing System.
• Obtain or willing to obtain a unique identifier from the Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Qualifications

• Bachelor’s Degree/University degree or equivalent experience.
• Master’s degree preferred.

Pay

$107,120.00 - $160,680.00. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including vacation, sick leave, and holidays.

Schedule

Full time.

Primary location: New York, New York, United States.