Branch Manager - Brooklyn West, Vice President

Senior management role leading a branch team to grow sales, client base, and customer loyalty while developing business strategies and managing external relationships.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts
• Create an environment through activity-based coaching and performance development; implement coaching plans to develop employees’ skills to achieve personal and branch goals
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities; execute business plans to meet expected goals in all business categories
• Support portfolio growth by identifying opportunities to deepen relationships, increase client acquisition, and ensure optimal client service; monitor and adhere to operational controls
• Collaborate with branch partners to achieve goals, build customer relationships, and deliver customer service
• Leverage workforce planning tools to optimize branch staffing and set expectations; foster teamwork to achieve all business goals
• Integrate segment partners; collaborate with Assistant Manager and Division Operations to drive sales and outbound activities; represent Citi and build community partnerships
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses; provide coaching and manage performance decisions
• Lead hiring processes and coordinate performance management, compensation, communication, and employee evaluations for branch staff
• Responsible for planning, budgeting, and policy formulation; involved in short-term and resource planning
• Assess risk in business decisions with consideration for the firm’s reputation and compliance; drive adherence to laws, rules, and regulations; apply ethical judgment; escalate and manage control issues; ensure accountability for standards

Requirements

• 6-10 years of relevant experience
• Previous experience in banking or financial industry preferred
• Sales management experience preferred
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing System
• Obtain or willing to obtain a unique identifier from the Registry
• Clear and concise written and verbal communication skills
• Strong analytic skills

Qualifications

• Bachelor’s Degree or equivalent experience
• Master’s degree preferred

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and holidays
• Discretionary and formulaic incentive and retention awards (for eligible employees)

Pay

$107,120.00 - $160,680.00 (full-time salary range)

Schedule

Full time

Primary location: Ridgewood, New York, United States