Branch Manager - Philadelphia

About the role

Vortex Industries is seeking a Branch Manager to provide oversight of business operations and leadership guidance for the Philadelphia, PA, Service Center. This leader will report to a Regional Director and actively lead an installation and service business while ensuring a continued focus on exceptional customer service and maintaining a great workplace for employees.

Responsibilities

• Manage a Service Center, ensuring and maintaining direct, productive, and positive relationships between management and employees.
• Deliver a profitable operation through managing the operations, staffing, and expenses of the Service Center.
• Develop and implement continuous improvement initiatives that reduce cost of operations and improve service level, productivity, and quality.
• Drive operational excellence and best practices to improve quality, service, cost, and safety.
• Set a tone of excellence for customer satisfaction at every stage of service.
• Maintain a high level of quality and timely service to customers for maximum retention.
• Manage ongoing relationships with key partners and customers.
• Allocate workload and effectively manage resources to achieve Service Center goals.
• Responsible for hiring, developing, and retaining employees to support continuous improvement.
• Support the personal and professional development of employees through performance objectives and coaching.
• Set expectations for all Service Center team members and balance accountability with honest feedback and recognition.
• Possess a complete understanding of the full job responsibilities of every position within the Service Center.
• Provide strategic leadership and foster collaboration across the Service Center.
• Support Company’s objectives and procedures, ensuring documentation is submitted on time.
• Lead a culture of safety through awareness, training, and accountability.
• Ensure all federal and state safety, regulatory, and compliance measures are met.
• Oversee, implement, and maintain compliance with company and OSHA guidelines to create and maintain a safe working environment.
• Share best practices with colleagues to drive productivity improvements and realize cost reductions.
• Represent Vortex in a professional and responsible manner when communicating with others both inside and outside the company.
• Perform other duties as assigned.

Requirements

• Minimum of ten (10) years of door industry experience and a minimum of five (5) years of managing operations with P&L oversight.
• Knowledge of budgeting processes and performance reporting.
• Excellent leadership and communication skills.
• Must be a self-starter who is detail-oriented and well-organized.
• Experience in outside sales and in-person customer business development.
• Proven people development and conflict resolution skills.
• Ability for technical applications, mechanically inclined, and problem-solving.
• Ability to quickly and accurately assess and address complex problems using creative approaches.
• Demonstrated strategic thinking skills that portray the ability to conceptualize business requirements proactively.
• Experience conducting meetings with exempt and non-exempt personnel and experience hiring, training, developing, and conducting annual performance reviews.
• Clear understanding and adherence to ethical principles, company values, code of conduct, and policies.
• Able to work in a fiscally conservative organization which may require flexibility and diversity of responsibilities.

Travel

As necessary to job sites and company meetings.