Branch Launch Manager- Philadelphia, PA

About the role

The Branch Launch Manager (BLM) is responsible for the successful planning, execution and operational readiness of the Philadelphia, PA branch office. Must be familiar with cities/counties near Philadelphia, PA. The BLM will conduct market surveys, identify key operational areas, and build a strong local team. This role requires a hands-on approach to outreach, recruitment, and onboarding of new program members. The BLM will oversee daily branch operations, manage the loan portfolio, and ensure field staff perform their responsibilities effectively. The Branch Launch Manager will oversee that the target is being met for clients who qualify for our services and ensure a culture of service excellence in the branch.

Responsibilities

• Direct, manages, coordinates, and executes all day-to-day operations, meetings and activities in the Branch.
• Experience hiring talented candidates and managing, motivating, and leading teams.
• Provide guidance and leadership to team members, sets team objectives, develops, and trains, mentors, and coaches, conducts team performance reviews and delivers on-going team feedback and communication.
• Ensure expectations for compliance, quality performance, and professionalism.
• Set goals and targets for the branch and is responsible for their achievement.
• Oversee that attendance and payments and microloan related activities across all centers are within the guidelines.

Requirements

• Fluency in Spanish and English.
• Bachelor’s degree or a minimum of 5 years of relevant experience required.
• Two (2) plus years of managing a team.
• Customer-oriented mindset, problem-solving attitude.
• Excellent communication skills.
• Teamwork and leadership skills.
• Self-starter and ability to work independently.
• Attentive to detail and organized.
• Must be self-motivated, flexible, and able to manage several tasks at one time.
• Valid Driver’s license is required.
• Familiar with cities/counties near Philadelphia, PA.

Qualifications

• Bachelor’s degree or a minimum of 5 years of relevant experience required.
• Two (2) plus years of managing a team.
• Customer-oriented mindset, problem-solving attitude.
• Excellent communication skills.
• Teamwork and leadership skills.
• Self-starter and ability to work independently.
• Attentive to detail and organized.
• Must be self-motivated, flexible, and able to manage several tasks at one time.
• Valid Driver’s license is required.
• Familiar with cities/counties near Philadelphia, PA.

Benefits

• Medical, dental, and vision insurance plans
• Paid Holidays, vacation and sick time
• 401K retirement savings plans
• Flexible Spending Account (FSA)
• Training and development opportunities
• Wellness platform with two free coaching sessions per month

Pay

$65,000/yr - $70,000/yr

Schedule

Flexible schedule based on branch requirements, with a minimum of three days up to five days of on-site work, subject to change at any time at the discretion of the organization. Based on GAI business priorities and staffing needs, we reserve the right to reassign you to another branch (within a 30–40-mile radius) if GAI determines such reassignment is needed.