Branch Manager - Pearland

About the role

The Branch Manager (BM) leads the team to grow relationships and provide exceptional service to credit union members. Reporting to the Senior Retail Manager, the BM oversees daily operations, personnel activities, and ensures the branch operates efficiently within legal and policy frameworks.

Responsibilities

• Effectively coaches frontline staff in promoting and selling UFCU products and services to meet sales objectives.
• Create and maintain a positive work environment and a high-performing, cohesive team.
• Promote UFCU’s cultural values and contribute to the success of the organization’s strategic vision and goals.
• Maintain and improve branch operations using principles of continuous process improvement.
• Manage branch staff, including staffing, training, and employee relations.
• Ensure quality service delivery by all branch employees and hold staff accountable to goals, initiatives, and UFCU’s policies and procedures.
• Continuously seek opportunities for personal and staff professional growth and development.
• Hire, develop, and train future leaders within the team to ensure maximum productivity, quality of performance, job satisfaction, and work-life balance.
• Perform other duties as assigned.
• Adhere to all company policies, procedures, and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all relevant laws, rules, regulations, and internal controls.

Requirements

• High school diploma or equivalent required.
• Minimum two (2) years of financial services or retail experience.
• Minimum two (2) years of general management experience.
• Minimum three (3) years of demonstrated success selling products within a retail banking environment or financial services industry.
• Bachelor’s degree in related field preferred.

Qualifications

• Ability to meet goals and deadlines.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated passion for people and service, with a dedication to building relationships.
• Experience coaching and motivating staff.
• Strategic thinking and operational efficiency.
• Strong analytical and reporting skills.
• Bilingual in Spanish preferred.

Skills

• Ability to meet goals and deadlines.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated passion for people and service, with a dedication to building relationships.
• Experience coaching and motivating staff.
• Strategic thinking and operational efficiency.
• Strong analytical and reporting skills.
• Bilingual in Spanish preferred.

Benefits

UFCU offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are typically Monday through Friday, with occasional evenings and weekends as needed.