Branch Manager

Duties And Responsibilities

• Supervise and support daily branch operations to ensure safety, efficiency, and compliance with company policies and procedures
• Oversee the delivery of operational services and supervise teams to ensure consistent, high-quality performance
• Maintain branch facilities, physical assets, and equipment to provide a professional, safe, and organized working environment
• Ensure proper usage, maintenance, and accountability of tools and resources
• Develop and execute strategic business development plans to meet or exceed annual growth targets
• Manage and support the sales team to maintain a healthy, qualified sales pipeline
• Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers
• Supervise teams to ensure consistent delivery of high-quality services and a superior customer experience
• Respond to customer concerns/complaints promptly and effectively to ensure satisfaction and retention
• Build and maintain strong relationships with key clients and business partners
• Monitor client feedback and implement service improvements to drive retention and meet customer expectations
• Manage branch Profit & Loss (P&L), including revenue generation, expense control, and financial forecasting
• Ensure timely billing and collections to support cash flow and financial health
• Identify opportunities to increase revenue through cross-selling, ancillary services, or new service offerings
• Track performance against KPIs and implement improvements to maximize branch profitability
• Ensure strict adherence to company Environment, Health, and Safety (EHS) policies and procedures
• Monitor safety performance and proactively implement strategies to reduce risks and prevent incidents
• Promote a culture of safety and accountability across all branch operations
• Recruit, onboard, train, and develop branch staff to ensure service excellence and operational effectiveness
• Set clear performance expectations and conduct regular performance check-ins, coaching, and corrective actions
• Foster a positive branch culture emphasizing engagement, accountability, teamwork, and professional growth
• Build overall branch capabilities to support sustainable long-term success

Qualifications

• Bachelor’s degree in Business, Horticulture, or equivalent combination of landscape maintenance/construction industry experience and education
• 3-5 years of management experience, preferably in landscaping, operations, or a service-based industry
• Demonstrated ability to manage P&L and understand financial reports
• Strong knowledge of safety standards and operational compliance practices
• Proven leadership skills with experience in team development, motivation, and performance management
• Results-driven leader who motivates teams and builds strong customer relationships
• Adaptive and proactive in managing change and solving complex operational issues
• Excellent communication, problem-solving, and customer service skills
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and relevant business software