Branch Manager - Oklahoma/Arkansas

About the role

The Branch Manager is a regional leader for our Business & Industry segment, managing operations and teams providing facilities services (custodial, facilities maintenance) to businesses located in the Oklahoma/Arkansas regions.

Responsibilities

• Grow the branch through collaborating with the sales and operations team to secure new customers and specialty work.
• Oversee financials, budgets, and profitability, ensuring the company's financial health.
• Build and empower a high-performing team, fostering a collaborative and results-oriented environment.
• Establish and nurture a high-level of customer intimacy by delivering exceptional services and being the trusted advisor.
• Lead the delivery and execution of all contracted services within the region.
• Build long-term sustainable partnerships with the client at each location.
• Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with clients.
• Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests).
• Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider.
• Review financial performance regularly to forecast spend and course correct when necessary.
• Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget.
• Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives.
• Prepare and develop financial and operational reports weekly and monthly.
• Develop site specific performance standards and ensure portfolio wide standards are being met.
• Proactively create consistent and effective operational processes and see them through to implementation.
• Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues.
• Drive and promote a strong safety culture; reinforce ABM and client safety programs.
• Ensure each site is conducting formal quality checks and inspections according to plan.
• Continuously monitor the overall performance of each site and make appropriate changes to improve performance.
• Up-sell additional services and jobs above and beyond contractual agreements.
• Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products).
• Understand and comply with ABM policies and procedures.
• Grow the branch by direct selling to new and existing clients, and partnering with sales team.
• Represent ABM through being active in related industry groups (ie BOMA) and related events.

Qualifications

• Bachelor’s degree preferred or equivalent military experience.
• Minimum of 7 - 10 years of management experience in related industries.
• Minimum of 7 - 10 years in facility services or building management (multi-site locations preferred).
• Experience in commercial office buildings, warehouses, distribution centers, manufacturing and facility engineering environments is a plus.
• Previous custodial experience desired.
• Approx 50% travel and able to travel by car to sites within branch.
• Extended travel outside of branch (10%).
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office.
• Maintain a valid State issued driver’s license.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Pay

TBD

Schedule

TBD