Branch Manager (Oahu)

Key Responsibilities

• Develops and implements sales and service strategies to achieve branch goals, including: Profitability, Deposit portfolio growth, Lending portfolio growth, Fee income, High-value client portfolio management
• Buils and strengthens relationships with customers and the community. Executes strategies to grow the branch’s presence and achieve goals across profitability, deposits, lending, fee income, and high-value client segments.
• Recruits, develops, and retains talent to meet business objectives. Fosters a positive, performance-driven culture by: Ensuring performance management practices are applied consistently and fairly, Building trust and a shared team mission, Holding staff accountable while addressing performance issues constructively, Providing coaching, development opportunities, and career growth, Promotes diversity and models the Bank’s core values, while supporting EEO and AAP practices and policies.
• Owns and manages key branch processes to drive customer satisfaction and net operating income. Makes sound business decisions, including policy exceptions and credit approvals within authority limits. Balances risk with customer relationship opportunities; ensures branch operations meet compliance, audit, and legal standards. Delivers exceptional service and responsiveness to customers.

Minimum Qualifications

• Education: H.S. Diploma or GED equivalency required.
• Experience: 5+ years of bank operations experience, or equivalent experience in a financial branch services environment, 3+ years of experience of sales of financial products, 3+ years of supervisor experience or 1+ years of management experience, 1+ years of customer service management, 1+ years of credit experience in consumer/small business/business banking

Physical Requirements & Working Conditions

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers.
• Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
• Must also be able to adapt to different work environments as needed to perform the job.