Branch Manager - New Paltz Branch

About the role

We are seeking a Branch Manager who brings energy, leads from the front, and knows how to bring out the best in a team. Someone who can keep a branch running seamlessly while creating standout member experiences and driving meaningful results.

Responsibilities

• Demonstrate understanding of HFCU’s Mission, Vision and Core Values, along with expertise in HFCU’s products and services, including all available tools and resources to effectively lead the branch.
• Provide guidance and support for each team member utilizing HFCU’s Employee Performance Program, including but not limited to monthly 1x1 sessions.
• Evaluate employee performance and provide feedback and coaching as needed.
• Manage employee relation issues in a timely mannered and with professionalism toward resolution.
• Demonstrate understanding and support of all HFCU initiatives for employee development and team engagement through collaboration with HFCU’s training and development programs.
• Support recruiting in the hiring process.
• Effectively communicate with department leaders and peers to develop a network of support and collaboration.
• Facilitate communication of all necessary information with the team on a daily, weekly and monthly basis, including but not limited to daily huddles and monthly branch meetings.
• Ensure member service standards are met through effective coaching and development of each team member.
• Handle all concerns and complaints in a professional and supportive manner, escalating situations with a recommended solution.
• Collaborate with departments to enhance member service as needed, and ensure proper follow through.
• Partner with Business Intelligence to utilize all available tools and resources to analyze branch trends, recognize new ways to capture and grow business, and recommend possible solutions to Retail Leadership.
• Absorb complete responsibility for all areas of branch management, including all day-to-day operations.
• Demonstrate proficiency in all operational tasks and sales processes, and ensure timely completion of all as expected by Retail Leadership.
• Proactively plan activities to aid in the attainment of monthly goals.
• Maintain a safe and sound work environment adhering to all audit and security expectations.
• Participate in organizational team projects, representing Retail in a professional and competent manner.
• Mentor and support new branch managers.

Requirements

• Bachelor’s degree and/or a comparable combination of education and experience.
• Notary License required or within 6 months of hire.
• Experience: 3+ years as a Branch Manager with Business Development is essential.
• Experience on outbound calling/prospecting and visiting local businesses.
• Experience understanding business and commercial products.
• Proficiency in Microsoft Office.
• Extensive financial industry experience, including but not limited to cash handling, customer service, needs based selling, goal attainment, employee leadership and development, project and team participation and community development.

Skills/Abilities

• Demonstrate the ability to think critically and creatively to problem solve and build business plans.
• Demonstrate the ability to effectively collaborate with direct team, department leaders and line of business partners to achieve organizational goals.
• Show strong attention to detail.
• Demonstrate self-awareness, discipline and a strong desire to learn and contribute to the success and wellbeing of self, team members and the organization.
• Show a strong commitment to listening, anticipating and addressing the needs and concerns of internal and external members.
• Ability to project a professional appearance and positive attitude at all times.
• Advanced analytical/technical knowledge pertaining to decision analysis and financial/budget administration.

Pay

$73,500 - $91,765 annually (based on experience)

Schedule

N/A

Benefits

• Paid Time Off & Paid Federal Holidays
• Medical, Dental, Vision & Life Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
• Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
• BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
• 401(k) with 5% Employer Match
• Education Assistance
• Paid Time to Volunteer
• HFCU Logo-wear (that our employees wear with pride!)

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.