Branch Manager - Nassau South, Vice President

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, growing sales and the client base in coordination with the consumer sales team. The role leads a team to grow sales, build customer loyalty, recommend business strategies or initiatives, and may include managing activities by external organizations as well as direct management of individuals and sales teams.

Location: Massapequa Park, New York, United States
Employment type: Full‑time

Responsibilities

• Develop sales plans and drive individual production goals, including building a referral network and relationships with internal partners and external contacts.
• Create an environment through activity‑based coaching and performance development; implement and execute coaching plans to develop employees’ skill sets to achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with the Retail Bank’s priorities; execute the business plan to achieve expected goals across all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships, increase client acquisition, ensure optimal service, and monitor/adhere to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships, and deliver customer service.
• Leverage workforce planning tools to optimize staffing in branches, set expectations for staff, and foster teamwork to achieve business goals.
• Integrate segment partners, partner with the Assistant Manager and Division Operational to drive sales and outbound sales activities, representing Citi and building community partnerships.
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance.
• Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff.
• Responsible for planning, budgeting, policy formulation, and short‑term resource planning.
• Assess risk when making business decisions, ensuring compliance with laws, policies, and ethical standards; supervise others, create accountability, and transparently manage control issues.

Qualifications

• 6–10 years of relevant experience required.
• Previous experience in banking or the financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from the Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates strong analytic skills.

Education

• Bachelor’s degree or equivalent experience.
• Master’s degree preferred.

Compensation

Salary range: $107,120.00 – $160,680.00. In addition to base salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including vacation, sick leave, and paid holidays.