Branch Manager Internship

The Restaurant Store · Lancaster, PA · 1 mo ago

On-siteBusiness DevelopmentInternship

About the role

The Branch Manager Internship with The Restaurant Store will provide a day-to-day operations perspective in a retail branch environment and become a contributor to a high level of customer service and satisfaction. The Branch Manager Internship will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

Conduct business-to-business sales and customer service with a focus on building and developing relationships with our customer base
Execute on our proven TRS process: 1) build brand awareness, 2) assess customers' needs, 3) exceed expectations, and 4) build loyalty
Perform basic cashier functions and load products into customer vehicles
Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
Analyze basic inventory information to determine product availability and re-order status
Promote our private label brands to maximize TRS gross profit
Educate prospective customers on our competitive advantages (best people, best technology, and best price)
Possess and maintain a thorough understanding of our website and educate customers on how to best utilize our "Brick and Click" business model

Physical Requirements

Work is performed while standing and/or walking, up to and including 9 hours/day
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the regular use of hands for simple grasping and fine manipulations
Requires regular bending, squatting, crawling, climbing, and reaching
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs

Experience

Relevant experience in retail and/or supply chain management preferred
High school diploma or GED, or equivalent combination of education and experience
Preference will be given to juniors and seniors or those graduating in the 2027 or 2028 school years

Qualifications

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Skills

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problem-solving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts simply and concisely to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Service leadership approach with a demonstrated desire to exceed expectations
Business Proficiency in English is required

Working Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average.

Benefits

401(k) matching
Employee Assistance Program
Company Discounts Available at HQ Locations Only
On-Site Fitness Centers
Dog-friendly Offices