Branch Manager Internship

About the role

The Branch Manager Intern will gain a day-to-day operations perspective in a retail branch environment and become a contributor to a high level of customer service and satisfaction. The Intern will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer's needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our "Brick and Click" business model

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations
• Requires regular bending, squatting, crawling, climbing, and reaching
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs

Qualifications

• Relevant experience in retail and/or supply chain management preferred
• High school diploma or GED, or equivalent combination of education and experience
• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else

Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations
• Business Proficiency in English is required

Working Environment

• While performing duties, employee is occasionally exposed to moving mechanical parts and vehicles
• Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases
• The noise level in the work environment is usually quiet to moderate
• The passage of employees through the work area is average and normal
• This position may travel to other retail branch locations in the region (applicants should possess a valid driver's license and reliable means of transportation)

Benefits

• 401(k) matching
• Employee Assistance Program
• Company Discounts Available at HQ Locations Only
• On-Site Fitness Centers
• Dog-friendly Offices